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Old 03-16-2007, 12:53 AM   #1 (permalink)
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Default Sooooooo frustrated!!!!!!

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Hi!

I'm hoping someone here can help me. I bought a Blackberry 7130e. I decided to have my place of employment use the BES services so that I could receive my work email on my BB. After they set it up, I realized that I was no longer able to download 3rd party software (due to security issues with my job - I am in law enforcement), so I asked them to remove it so that I could once again download 3rd party software.

Sure enough, since they removed whatever it is they remove, I no longer get email from work (which was supposed to happen), but NOW I can no longer send emails or access the internet. I called IT and they told me to call my provider!!!!! I am thinking this is an easy fix, but I have not been able to figure it out.

I was on hold with Verizon/Blackberry for a half hour, only to learn that they closed at 11 pm!!! Very frustrating. Does anyone have any suggestions?

Thanks!! BTW - I use a Mac and everything I do on my BB is OTA.

Laura
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Old 03-16-2007, 01:09 AM   #2 (permalink)
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You need to get rid of the ITPolicy in your BB.. and the only way's to:

(Do all below in the following sequence)
1, Backup everything
2, Erase the BB (In option->Security)
3, Put the device on another BES so it overwrites your old policy
4, Restore

Search the forum on how to do step 3.. There are a few options I think..
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Old 03-16-2007, 01:13 AM   #3 (permalink)
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Thank you Patrick for your quick reply!

I'm a novice, so I'm not really sure what you mean. How can I back up my BB if I haven't any computer software to sync (I have a Mac, and although I know there are ways to do this through pocketmac - I think - I haven't done so).

Thanks - sorry if I sound clueless!

Laura
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Old 03-16-2007, 01:34 AM   #4 (permalink)
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Here are some instructions on removing the IT policy:

http://www.blackberryforums.com/gene...ve-policy.html

It's a sticky right here in the General Blackberry Discussion forum
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Old 03-16-2007, 01:37 AM   #5 (permalink)
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Thanks rjw!

I'll go check it out now.

Laura
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Old 03-16-2007, 02:12 AM   #6 (permalink)
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I don't think this will work for me - I'm using a Mac and do not have desktop software for Mac (I just downloaded PocketMac), and these instructions look like they're for Windows only.

Thanks anyway!!!

Laura
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Old 03-16-2007, 08:47 AM   #7 (permalink)
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Laura, you can backup with PocketMac.

Good luck, hope it works well for you.
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Old 03-16-2007, 12:48 PM   #8 (permalink)
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Thanks JS!

I'll give it a try!
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