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Old 03-27-2007, 09:23 AM   #1 (permalink)
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Default Resync BES serviced BB manually using DM?

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Hi there folks... I've got an 8703e BB which has been set up to work with my companies BES environment, and it's working ok. I sync wirelessly and get new mails etc etc. However, somewhere along the way the BB has gotten a little confused. Items that I have read and filed away into Outlook folders still appear in the root display of my BB (I have 'hide filed messages' enabled) as unread items... something to the tune of about 30 something emails vs. only 5 or 6 'actual' unread items in Outlook.

My question is - can I use the desktop software (the plain Device Manager) for Windows to basically wipe out the mail content on my BB without affecting any of my mail in Outlook, then manually resync the actual state of my mail back to the BB? Trying to do a manual "Reconcile Now" has not fixed the discrepencies I'm seeing... and I have the email options on the BB set to favor the mail server when reconciling differences... but still have weird sync issues.

Feel free to point me to a FAQ or some other post that might go on about this topic...
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Old 03-28-2007, 08:14 PM   #2 (permalink)
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You can wipe out email in you blackberry device using 'Backup and Restore' -> 'Advanced' and clearing messages.

You can then do a one time one way sync to put back Outlook.

Sounds like you need to do some testing to get your wireless and wired sync set up to work the way you want. I don't let Outlook email and blackberry communicate in my config.

/mv
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Old 03-29-2007, 09:26 AM   #3 (permalink)
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Thanks... actually, things got fouled up all on their own with just wireless sync. I've never done a wired sync or even connected the BB to my pc or laptop yet. So when you refer to 'Backup and Restore' and 'Advanced' - I'm guessing you're referring to something within the device manager software?
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Old 04-04-2007, 01:15 PM   #4 (permalink)
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Hmmm... so I loaded the desktop manager v4.2.1 package onto my laptop, and used it to 'clear' all messages from the BB database while I had wireless turned OFF. This made my BB device message inbox empty as expected (except for the default couple of "New BB user tips" type messages - which I deleted).

I also changed my email setup before clearing the messages on the device. Before, all my messages were organized in folders created under my mailbox on the Exchange server... I've now moved all of those folders to local PST files to free up space on the server.

When I turned wireless back on at the BB device, I only had 2 items in my Inbox. I have since read those items via Outlook and filed them to local PST folders, and over a half our later these items still appear as unread items in my BB device inbox... I know it has 'connected' to my BB server because several new mails have also come through during this time...

Am I wrong in expecting the messages that were sent to my BB device to 'go away' at my device after I've read and filed them to local PST at my Outlook client?
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Old 04-06-2007, 08:50 AM   #5 (permalink)
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Quote:
Originally Posted by steje

Am I wrong in expecting the messages that were sent to my BB device to 'go away' at my device after I've read and filed them to local PST at my Outlook client?
Yes, you are incorrect in that assertion. Email does not truly "sync" as do the PIM resources, it is a reconciliations of actions.

In order for reconciliation to occur the email must move within the information store so that Desktop Manager can find it. When you delete an email it is simply moved into the deleted items folder, DM sees this and removes it from the device.

When you move an email into a PST before DM can reconcile it, it will take no action on that message on the device, because it cannot find any trace of it in the information store.
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