Availability problems strike Google Apps for the third time this month, underscoring a major drawback to the software-as-a-service model
For at least the third time this month, Google is grappling with performance and availability problems in the Gmail service of Google Apps, the suite of hosted services that many consider a potential threat to Microsoft's Office suite of desktop software.
The latest problem began affecting users on Tuesday morning. It remained unresolved Tuesday evening, affecting also regular Gmail users who aren't on Google Apps, according to a company spokesman.
"A number of Gmail users are having some difficulty accessing and sending mail, and we are working as quickly as we can to resolve the problem. Some Google Apps accounts are also affected," he said. "We know how important e-mail is to our users, so we take issues like this very seriously."