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Old 04-05-2007, 11:17 AM   #1 (permalink)
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Default BIS filters not working

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I have my filters set up on my carrier's BIS, but it seems to be only working for BES and the @carrier.blackberry.net account, but not on my personal email (SSL IMAP) no matter what I try to do.

Corporate IT says they don't support it because it's BIS, not BES... the carrier isn't much more help as they say I'm an end-user, not the account owner so I should contact IT... and the circle continues.

One support person told me that because it's IMAP, the messages don't go through BIS as it just acts as a connector... ?
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Old 04-06-2007, 06:51 AM   #2 (permalink)
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I have seen that when an IMAP acoxxxx is setup via the BIS it acts a little differently and the BIS acts like a connector.

What filters do you have setup and what's not working about them?

Have you attempted to delete them and re-create them?

Hope this helps!
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