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Old 04-08-2007, 12:02 PM   #21 (permalink)
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Quote:
Originally Posted by ezrunner
the guys and gals at retail are doing what they are told. I work as an indirect agaent and thats what we are told in training. only exception we don't try to sell a new phone to them cost is obnoxious if we do take what is asked in a corporate store and add 100-150 is what my company would charge. Fortunately I have an electronics degree and have convincedthe company to tell people that there is hope the phone will still work just let it dry out thoroughly. and maybe replace the battery. If time permits often I will disassemle phone completely to let it dry for the customer and even provide a loaner If one is available..


Ok, you need to move to Washington DC...period. Because that kind of "customer service" and "caring" is simply unheard of around here. If word got out...that you actually tried to help customers...God....I shutter to think what might happen....but for sure you would be swamped with customers and probably enough of a zillionaire to leave Bill Gates in the dust...ok, only a slight exaggeration...
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Old 04-08-2007, 12:07 PM   #22 (permalink)
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Seems like a scam to me. lol
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Old 04-08-2007, 01:24 PM   #23 (permalink)
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Quote:
Originally Posted by UserInVa
Ok, you need to move to Washington DC...period. Because that kind of "customer service" and "caring" is simply unheard of around here. If word got out...that you actually tried to help customers...God....I shutter to think what might happen....but for sure you would be swamped with customers and probably enough of a zillionaire to leave Bill Gates in the dust...ok, only a slight exaggeration...
you would be surprised at the number of people who do not appreciate the extra effort
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Old 04-08-2007, 02:06 PM   #24 (permalink)
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Quote:
Originally Posted by ezrunner
you would be surprised at the number of people who do not appreciate the extra effort

Well, I WOULD and judging from the very irritable people I have had the ~pleasure~ of being in the tech support line with the last couple of times, they would too...
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Old 04-08-2007, 05:17 PM   #25 (permalink)
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Quote:
Originally Posted by UserInVa
I was recently at the Verizon store and the reps there told me I had water damage in my BB. The BB has never been in water and I've had it for less than a year. I was also told that my previous phone had water damage and that phone had never seen water either and I had that phone for less than a year.

Is "water damage" a scam? Is it really possible to get water damage when the phone has never been dropped in water, ever? Are these phones/BBs so cheaply made that humidity or a few rain drops causes water damage?
If you leave the phone in the bathroom while you take a shower, it will also trip the water indicators.
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Old 04-08-2007, 06:17 PM   #26 (permalink)
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Quote:
Originally Posted by ezrunner
Batteries will typically last 2 years maybe a bit more, using a car charger alot will shorten the life of your battery at least in my experience.

Wow just realized how much I have rambled sorry
Thanks!.... for the reminder about using a car charger and it's ramifications. This is very easy for one to either not know about, or forget about. I know from experience.

Ramble On!..... your post was very beneficial to those who are relatively new to the topic of the water sensors, and the effects of not only water, but simple moisture. Thanks for the contribution.

Cheers....
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Old 04-08-2007, 06:22 PM   #27 (permalink)
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I feel your pain.. it's really stupid. I had to pay 100 something dollars because they said my bb was "water damaged"
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Old 04-08-2007, 06:25 PM   #28 (permalink)
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Quote:
Originally Posted by ezrunner
you would be surprised at the number of people who do not appreciate the extra effort
I agree and it's unfortunate. As a business owner myself, I have witnessed this first hand over the years. There are those that feel "special & entitled", expecting everything and more for free, and take no responsibility for their own actions. However that said, the customers that recognize good service and appreciate it make it all worthwhile.

Cheers....
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Old 04-08-2007, 06:35 PM   #29 (permalink)
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I got syrup once in my bb and just before I was ready to replace my device, the syrup dried up and my device is fully functional. I live in FL, so humidity is a fact of life. That is why I know many users get the warranty.
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Old 04-08-2007, 07:16 PM   #30 (permalink)
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Quote:
Originally Posted by ezrunner
Batteries will typically last 2 years maybe a bit more, using a car charger alot will shorten the life of your battery at least in my experience.

I didn't know a car charger shortened the life of a battery. Is that for real or it just seems that way? Why does it matter what type of charger you use, what's different about a car charger?

Speaking of batteries, is it true that you are supposed to let the battery run all the way down twice when you first get the phone to supposedly make it better ... (or something)? Has anyone been told that?
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Old 04-08-2007, 07:23 PM   #31 (permalink)
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On my 8700 the thumbwheel broke, and I would have gotten a free replacement from T-Mobile, but they said "Water Damage" and I had to pay $100.
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Old 04-08-2007, 07:28 PM   #32 (permalink)
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userinva, many times, there is no damage to the BB itself even when the water damage damage indicator turns red. Like many have posted before me, just moisture from the humidity of the shower if the BB is in the bathroom and even just having your Berry out using it while walking from one place to another in the rain can trigger that. I have an additional 8700g that was given to me by a coworker because the moisture dot was red and he thought it was useless. It works just fine with no problems. I have that in addition to the 8700g that I originially purchased. If I were you, I'd keep the BB that you have and purchase a battery from one of the vendors such as Seidioonline.com or some of the other vendors that you see listed here on the forums.

Hope this helps!
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Old 04-08-2007, 07:37 PM   #33 (permalink)
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Quote:
Originally Posted by phillyslickster
userinva, many times, there is no damage to the BB itself even when the water damage damage indicator turns red. Like many have posted before me, just moisture from the humidity of the shower if the BB is in the bathroom and even just having your Berry out using it while walking from one place to another in the rain can trigger that. I have an additional 8700g that was given to me by a coworker because the moisture dot was red and he thought it was useless. It works just fine with no problems. I have that in addition to the 8700g that I originially purchased. If I were you, I'd keep the BB that you have and purchase a battery from one of the vendors such as Seidioonline.com or some of the other vendors that you see listed here on the forums.

Hope this helps!

Hey, thanks for responding. I am going to keep the BB. What I expect though, based on past experience with my phone, is if there are any issues down the line that have nothing to do with 'water damage' the service tech will write everything off to that little red line and look no further.
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Old 04-08-2007, 10:17 PM   #34 (permalink)
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Quote:
Originally Posted by UserInVa
I didn't know a car charger shortened the life of a battery. Is that for real or it just seems that way? Why does it matter what type of charger you use, what's different about a car charger?

Speaking of batteries, is it true that you are supposed to let the battery run all the way down twice when you first get the phone to supposedly make it better ... (or something)? Has anyone been told that?
A car charger will only shorten the life of the battery if it's left on when the battery is fully charged, or in a hot environment. Some cars electrical systems power the outlet even with the ignition off. Others you must have the ignition on to power the outlet that you plug the charger into. So, if yours is on all the time, and you leave the phone in the car while plugged in it will overcharge the battery. I know this from experience. The combination of BB and wall charger will not. It shuts off at full charge.

As far as letting the battery run all the way down twice when first getting the phone. NO. That was with the old Ni-Cad or NMH batteries. The BB has Li-Ion battery and the best way to use it is to charge it fully then use it until it's down around 15 - 25% range before you recharge it. There are three things to know that affect battery life.
1) Age, the battery begins to deteriorate from the day it's built and stored. even without use.
2) Heat, if left in a hot car or other hot environment this greatly reduces the life.
3) Charge / discharge cycles. The battery is only good for a certain amount of cycles. The amount of cycles depends on the conditions like heat, amount of discharge etc.

Starting with a fully charged battery, you use your BB until the battery it is at 60% and then you charge it, that's one cycle.
From fully charged to 15% then you charge it, that's one cycle.

So the key here is to use it from 100% down to at least 25% or more, then you are getting more run time from the battery, out of each cycle.

Cheers....
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Old 04-08-2007, 10:41 PM   #35 (permalink)
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Get a new battery and try it out. I repair phones as a hobby/job and I've gotten water damaged phones that work normally without any problems whatsoever. I even have put my own personal phone through the washing machine and it still powered up! It didn't work too well, but it was one when it went into the machine and I have no clue how long it stayed on under water but it still turned on after I let it dry out. If your phone was dropped in water for 5-10 seconds it shouldn't really be a problem. Just pull it out, take the battery out right away and let it dry. If you don't know how to take the phone apart, then let it dry out for atleast 4 or 5 days. If you know how to take it apart, then submerge all parts in alcohol minus the LCD for a few hours, then remove and let dry for another few hours and you will be good to go!
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Old 04-08-2007, 10:43 PM   #36 (permalink)
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So what everyone is saying is that if the indicator in my 8800 is tripped yet the phone has never been exposed to true water causing damage, RIM / provider can void my warranty?

I'll have to run that by my wife who is an attorney. She can make a few calls to product liability type friends.

IMO, if they denied my warranty, I'd ask them to prove the water caused the issue I'm bringing it in for. Similar to a car that's been in a flood, if it flooded the floor and interior, they can't deny warranty on the entire engine unless they can prove the water damaged the motor.

Sounds like a scam most wouldn't push due to attorney fees. However, I'd push it.
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Old 04-09-2007, 12:29 AM   #37 (permalink)
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They can and they do. If you receive a replacement phone under warranty and you return the old one with water damage they will charge you for it.
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Old 04-09-2007, 03:24 AM   #38 (permalink)
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What I've heard about car chargers is that they are "rapid chargers". They apparently use a higher voltage to charge the phone quicker, but that eventually destroys the battery over time. I don't know if that still applies because they may have microprocessors in them, but I don't use a car charger unless I have to.
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Old 04-09-2007, 06:36 AM   #39 (permalink)
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Quote:
Originally Posted by archer6
A car charger will only shorten the life of the battery if it's left on when the battery is fully charged, or in a hot environment. Some cars electrical systems power the outlet even with the ignition off. Others you must have the ignition on to power the outlet that you plug the charger into. So, if yours is on all the time, and you leave the phone in the car while plugged in it will overcharge the battery. I know this from experience. The combination of BB and wall charger will not. It shuts off at full charge.

As far as letting the battery run all the way down twice when first getting the phone. NO. That was with the old Ni-Cad or NMH batteries. The BB has Li-Ion battery and the best way to use it is to charge it fully then use it until it's down around 15 - 25% range before you recharge it. There are three things to know that affect battery life.
1) Age, the battery begins to deteriorate from the day it's built and stored. even without use.
2) Heat, if left in a hot car or other hot environment this greatly reduces the life.
3) Charge / discharge cycles. The battery is only good for a certain amount of cycles. The amount of cycles depends on the conditions like heat, amount of discharge etc.

Starting with a fully charged battery, you use your BB until the battery it is at 60% and then you charge it, that's one cycle.
From fully charged to 15% then you charge it, that's one cycle.

So the key here is to use it from 100% down to at least 25% or more, then you are getting more run time from the battery, out of each cycle.

Cheers....

Thank you so much for such a great explanation!
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Old 04-09-2007, 06:50 AM   #40 (permalink)
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Quote:
Originally Posted by pdqgp
So what everyone is saying is that if the indicator in my 8800 is tripped yet the phone has never been exposed to true water causing damage, RIM / provider can void my warranty?

I'll have to run that by my wife who is an attorney. She can make a few calls to product liability type friends.

IMO, if they denied my warranty, I'd ask them to prove the water caused the issue I'm bringing it in for. Similar to a car that's been in a flood, if it flooded the floor and interior, they can't deny warranty on the entire engine unless they can prove the water damaged the motor.

Sounds like a scam most wouldn't push due to attorney fees. However, I'd push it.

Based on my experience with Verizon with a previous phone (not BB, although I expect the same will happen), yes. I had the phone about 6 months. I can't remember what the symptoms were now, but whatever they were I actually noticed them around 2-3 months but -my bad- I didn't take the phone in right away. I did take it in at 6 months and the first thing they checked was the strip, it was red, and they declared the phone had water damage. (Oh, I remember one of the symptoms was the battery would not hold a charge even through a single phone call. It also used to freeze up or somthing, I just can't remember anymore...it's been about 2 years.) After tech support declared Water Damage, there was no more discussion. I did not have insurance on that phone so my only option, according to them, was to buy a new phone. Buying a battery was not going to do any good, according to them. I asked about the phone warranty and was told the phone warranty did not cover water damage. I told them flat out the phone had NEVER been near water, ever. Didn't matter, the strip was red. Of course they explained humidity...rain...etc. It was an expensive phone even with the 2 year contract and I pointed that out and asked them to explain how in the world a phone could have water damage resulting in no warranty because of humidity... I could go on, I expect you get the point.

As far as I'm concerned, that's a built in scam.
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