BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-13-2007, 09:16 AM   #1 (permalink)
New Member
 
Join Date: Jan 2007
Model: 7250
Carrier: Verizon
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BES and POP3

Please Login to Remove!

We have a BES ver 3.6.7.12
We have several remote users who have pop3 email.
When they try to sync their Blackberry with their laptop it will mess up thei email. They get an error on their Blackberry when they try to send email they will also get one in their inbox.
Is there anyway to set up a POP3 with the BES?
Offline  
Old 04-13-2007, 10:05 AM   #2 (permalink)
BlackBerry Mensa
 
takeshi's Avatar
 
Join Date: Jan 2005
Location: Houston
Model: 8310
Carrier: at&t
Posts: 7,741
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

How does it mess up their email? What error are they getting on the BB when trying to send?

It sounds like your remote users have Desktop Manager installed with the BES option. If they're remote and don't have direct connectivity to your WAN (sounds like it since they use POP) then they can't have Desktop Manager installed with the BES option. That's probably why they're having trouble. They need to install DM with the BIS/Internet option. You can't choose the BES install option unless your PC is on the same network as the BES server. There must be direct connectivity between the two.

The Blackberries can still be on the BES and receive mail via BES. It's just DM that can't be installed with the BES option in such instances.

Last edited by takeshi : 04-13-2007 at 10:08 AM.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.