Hello all!

I have another problem today. I have a user who's BlackBerry is receiving emails, but when she tries to create a new email, she goes to select "Send" and that option is missing.

Now, she is using the following:

BlackBerry 7290
Version 4.1.0.292

I read in a previous thread that sending the service book could fix the problem, but I did that from the BES and it still did not fix the issue.

Here is the actual problem:

1. Go to the email feature

2. Create a new email and enter in all information: To:, Subject, and body.

3. Click the wheel in and find "Send". This is where the problem is, this option is missing.

She has the most recent OS and all updates. Can anyone help?

Resend the service books.

ColemontHD, my first advice would be for the user to pull her battery and reboot the device.

Second, does the send option not appear on any email she composes, or just one particular recipient?

Ok man, did you not read my thread? I said I sent the service books and it didn't work.

I bolded the sentence for you as well...

lol, some people make mistakes.

What about the other suggestions, or just a chance to get a dig in?

Trying as we speak...

The service book are corrupt, simply resending them might not fix this. it is often best to delete them, then register under firewall.

If that fails, backup the device, perform a security wipe, and reload the thing completely.

Did you notice the time stamps on response? Allow me to highlight that information for you...

Original post by Colemont HD : Today, 12:33 PM
Last edited by ColemontHD : Today at 12:47 PM
Initial response by d_fisher : Today, 12:40 PM

Your Welcome. Sorry it tried to help.
At this point, I would bother posting the answer.

I heard about someone who got a BB without a send menu icon and they took theirs back for a new one. BB is kinda pointless without that good ol' send menu option.

This thread could use some humor.