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Old 04-17-2007, 08:50 PM   #1 (permalink)
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Default Desktop Manager shutting down

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I work for a company that puts out roughly 10-15 Blackberries a month. We have about 150 total in service. My problem is that on very few (2-5), the desktop manager will shut down in the middle of syncing the calendar.

THe error will say abnormal function. It is a C++ runtime error. When I open the sync log after restarting the manager, the last entry will be a calendar entry.

The only way around this that we have found is to set up the calendar to sync wirelessly.

Has anyone run into this? We deploy 7290, 7520, and 8700. However the only one we have had this problem with is the 7290.
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Old 04-17-2007, 08:58 PM   #2 (permalink)
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Try this:

Code:
'------------------------------------------------------------------------------

'  Support Script: Add ServerCapabilities

'  Created: 09/25/2006

'  Tracked via : SDR103996

'  Description: 4.2 Desktop Manager encountes a crash if the Servercapabilities

'  field is not present in the rim_configuration_info_public profile document.

'

'  Instructions for running script:

'	1.  Backup the BlackBerryProfiles.nsf database

'	2.  Open the BlackBerryProfiles.nsf database using an account with

'       atleast Designer access. You will also require Domino Designer for this.

'       3.  From the "Create" menu select "Agent..."

'       4.  When Domino Designer opens it will present you with a Agent 

'       properties dialog. In the "Name" field type "Add ServerCapabilities".

'	5.  Close the Agent properties dialog.

'	6.  Change the Agent type from "Simple action(s)" to "LotusScript"

'	7.  In the left hand pane select the "Initialize" field.

'	8.  Select the below Agent text from "Sub Initialize" up to and 

'	including "End Sub" and copy this text.

'	9.  Replace all text in the "Initialize" field with the contents you

'	just pasted to the clipboard.

'	10. Save the Agent

'	11. Return the BlackBerryProfiles Database and select one document

'	in the "Accounts" view. Any document will be find.

'	12. From the "Actions" menu select "Add ServerCapabilities"

'------------------------------------------------------------------------------



Sub Initialize

	Dim session As New NotesSession

	Dim db As NotesDatabase

	Dim profileDocument As NotesDocument





	On Error Goto tagError



	Set db = session.CurrentDatabase

	Set profileDocument = db.GetProfileDocument("rim_configuration_info_public")



	profileDocument.ServerCapabilities = {<server-caps version="1.0"></server-caps>}

	Call profileDocument.Save(True, True)



	Msgbox "Server capabilities were successfully added to the public profile document"



tagExit:

	Exit Sub



tagError:

	Msgbox "An error has occurred. Error #: " + Cstr(Err) + ": " + Error$ + "@ Line: " + Cstr(Erl)

	Resume tagExit

End Sub
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Old 04-17-2007, 09:06 PM   #3 (permalink)
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I forgot to give a little information.

We are running desktop manager 4.0.1. I have no authority to upgrade the software. I have the ability but not the permission. We have to continue running 4.0.1 until the company finishes testing the 4.2 version.
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Old 04-17-2007, 09:13 PM   #4 (permalink)
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Could be an attatchment issue... Try this:

Quote:
1) Disconnect your BB from USB
2) Open Outlook
3) Goto Tools|Find|Advanced Find (Ctrl-Shift-F)
4) Set "Look For:" to "Appointments and Meetings"
5) Choose the More Choices tab
6) Check the box for "Only items with: One or more Attachments"
7) Click Find Now
8) Open each email and remove/save off any attachments, pictures (they are considered attachments); I even had a company logo in someones signature show up as an attachment. A horizontal line was even another. Anything that you might think needs to be removed.
9) When you feel you have remove offending attachments, press Esc key
10) Choose "Yes" to save the new entry
11) If any/all attachments have been removed, it will no longer show in the Advanced Find list.
12) When all entries have been processed, connect your BB by USB
13) Everything should be good.
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Old 04-18-2007, 10:06 PM   #5 (permalink)
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Did that work?
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