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Old 04-18-2007, 08:22 AM   #201 (permalink)
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I'm a Nextel user in Chicago, and still nothing through either my BES or BIS
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Old 04-18-2007, 08:25 AM   #202 (permalink)
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I'm a Nextel user in Chicago, and still nothing through either my BES or BIS.
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Old 04-18-2007, 08:28 AM   #203 (permalink)
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Default NYC Midtown Up Now

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Registered with network. Will re-post if it goes down
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Old 04-18-2007, 08:33 AM   #204 (permalink)
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Update: BlackBerry service hit by widespread outage in U.S.
Problems began last night on the West Coast.

April 18, 2007 (IDG News Service) -- The BlackBerry wireless e-mail service from Research In Motion Ltd. appears to have suffered a widespread outage that started last night in the U.S.

Customers on the BlackBerry Forums discussion board complained of having no service starting at about 5.15 p.m. PDT yesterday.

Callers to the BlackBerry U.S. technical support line were still greeted with the following message early this morning: "We are currently experiencing a service interruption that is causing delays in sending or receiving messages. We apologize for the inconvenience and will provide updates as soon as they become available."

New York television news channel NewsChannel4 reported last night that the problem affected "all users in the Western hemisphere."

However, comments from operators in Asia and Europe, as well as postings to the BlackBerry Forums, suggested that the problem may be limited to North America.

"Officials with RIM said they are trying to reset the system and told NewsChannel4 that they are concerned that the backlog of data, which will rush through when it comes back on line, could cause a bigger problem," the news channel reported on its Web site.

RIM officials advised people who use Blackberry as a major way of communications to make back-up plans, the channel reported.

A RIM official contacted in France was unaware of the problems, and said she had received messages sent to her BlackBerry as normal. Other RIM officials did not return calls seeking comment.

The outage may have been cause by one of RIM's Network Operating Centers (NOC) going down, according to Emma Mohr-McClune, principal analyst with Current Analysis Inc. "This has happened before," she said.

RIM operates two NOCs, both located in Canada, according to Mohr-McClune. The company has considered locating additional NOCs outside of Canada, she said.

Companies that provide BlackBerry service connect their mail servers to a BlackBerry Enterprise Solution (BES) server located on their premises, which in turn is linked to one of RIM's NOCs, according to Mohr-McClune. "All data slides to Canada and back," she said.

RIM may have been fortunate that the outage began at about 5 p.m. Pacific Time, because it would have been after the busiest part of the U.S. work day. Engineers were likely scrambling through the night to bring the service back online before the start of the U.S. workday today.

Other parts of the world appeared to have been unaffected. A representative for Taiwan Mobile Ltd., RIM's BlackBerry partner for the island, said the problem is limited to North America, and that users would not be affected unless they are sending or receiving e-mail through a BlackBerry server there.

"RIM has not communicated with Taiwan Mobile about when this problem might be fixed," said the representative, April Hong.

NTT DoCoMo Inc. in Tokyo said its BlackBerry users in Japan were also unaffected. And In Europe, a spokesman for T-Mobile Deutschland GmbH was unaware of any problems, and Blackberry users in Germany and France reported no interruption of service.

The problems come at a time of continued rapid growth for the company, based in Waterloo, Ontario. It added 1.02 million subscribers in the quarter ended March 3, for a total of approximately 8 million BlackBerry subscribers worldwide. Revenue for the quarter was $930.4 million, up 66% from a year earlier. Net income for the quarter before adjustments was $187,928, the company said.

Peter Sayer, James Niccolai, Dan Nystedt and Martyn Williams of the IDG News Service contributed to this report.


Update: BlackBerry service hit by widespread outage in U.S.
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Old 04-18-2007, 08:33 AM   #205 (permalink)
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Still nothing in ATL with t-mobile
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Old 04-18-2007, 08:34 AM   #206 (permalink)
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Quote:
Originally Posted by nyctrade View Post
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Registered with network. Will re-post if it goes down
I still have nothing 23rd street NYC.

Does anyone know how they are bringing things backup, or an estimated return to normal service? Hopefully something better than the 24 hours answer?
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Old 04-18-2007, 08:36 AM   #207 (permalink)
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as per CNBC....RIM sent everyone an email last night advising of the problem. (NOBODY GOT IT THOUGH!!!!)
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Old 04-18-2007, 08:39 AM   #208 (permalink)
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Still nothing in ATL with t-mobile
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Old 04-18-2007, 08:42 AM   #209 (permalink)
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as per CNBC....RIM sent everyone an email last night advising of the problem. (NOBODY GOT IT THOUGH!!!!)
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Old 04-18-2007, 08:44 AM   #210 (permalink)
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Can't receive in Canada either on Telus network. But I have been able to successfully send just can't receive
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Old 04-18-2007, 08:45 AM   #211 (permalink)
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Cingular - Minneapolis. Flipped briefly from "edge" to "EDGE". Got "Registration successful" email, but nothing else. It's now back to just "edge"
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Old 04-18-2007, 08:50 AM   #212 (permalink)
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Columbus, Ohio Verizon still at 1xev.
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Old 04-18-2007, 08:50 AM   #213 (permalink)
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I'm back up
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Old 04-18-2007, 08:53 AM   #214 (permalink)
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Nationwide outage stay put, it's the end of the world.
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Old 04-18-2007, 08:58 AM   #215 (permalink)
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I'm back up as well..However, I'm still wondering how RIM planned to 'provide updates, as soon as they are available' as their message states on the support lines
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Old 04-18-2007, 08:59 AM   #216 (permalink)
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-Double post-

Last edited by mattk0 : 04-18-2007 at 09:22 AM.
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Old 04-18-2007, 09:00 AM   #217 (permalink)
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Quote:
Originally Posted by TRIdad View Post
as per CNBC....RIM sent everyone an email last night advising of the problem. (NOBODY GOT IT THOUGH!!!!)
That's a classic!!!
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Old 04-18-2007, 09:01 AM   #218 (permalink)
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Default A few messages coming through

I am getting a few messages (sent from last night). Looks like RIM is trying to restart the system...
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Old 04-18-2007, 09:01 AM   #219 (permalink)
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Looks like we're back up down here
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Old 04-18-2007, 09:03 AM   #220 (permalink)
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I've been up and down since last night. Now down again.
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