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Old 04-17-2007, 09:55 PM   #21 (permalink)
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Don't know if this is an American problem but here in Canada BIS E-mails are working on Rogers Wireless.
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Old 04-17-2007, 10:10 PM   #22 (permalink)
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I just got through to RIM tech support and they said they are experiencing a nationwide outage, at least in the US. Not sure if this is everyone, or if it's just widespread and is affecting multiple areas. There is no ETA on the resolution. I am located in Hawai`i and my BES got disconnected at about 2:21pm local time (8:21pm Eastern, we're six hours behind) with error messages "Ping Response not received" and "Connection failed". It reconnected at about 3pm but emails were still not going through, ending up with a red X and error messages "Failed to contact service", "General send failure", and "Transaction error - timeout". A few did come through at 3:50pm but that was it. I guess we will just have to wait. Much as it's inconvenient to my users, it really is nice sometimes for these problems to be out of my hands! ;) I wonder if we'll see this on the news tomorrow...
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Old 04-17-2007, 10:21 PM   #23 (permalink)
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our company has 4 BES servers in North America and 1 in Europe. The one connected to SRP.EU.BLACKBERRY.NET is working fine. Outage appears to be North America only.

Our engineers just got off the phone w/ RIM who confirmed problem was with them but had NO ETA.
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Old 04-17-2007, 10:29 PM   #24 (permalink)
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Pardon my ignorance, but does this effect your other email accounts being pushed to your BB?
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Old 04-17-2007, 10:31 PM   #25 (permalink)
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It impacts all e-mail inbound and outbound, and web browsing on the blackBerry.
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Old 04-17-2007, 10:31 PM   #26 (permalink)
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Thumbs down No Service--verizon Wireless

I have no bb service as of right now. Errr! What happened to BB reliability??? This better be an isolated incident, I have only had my BB like 3 months and already an outage.

Service= VERIZON WIRELESS, BIS, Pennsylvania
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Old 04-17-2007, 10:35 PM   #27 (permalink)
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Oh, the outrage..
Compared to what happened at VT yesterday THIS IS NOTHING...
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Old 04-17-2007, 10:35 PM   #28 (permalink)
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Add me to the list...105 users, Verizon, T-Mo, Cingular & Sprint....I guess I can't complain TOO much. This is only the 2nd RIM outage I've seen in the 2 1/2 yrs we've been using BB.
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Old 04-17-2007, 10:35 PM   #29 (permalink)
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I just spoke with our support at Rogers - they have no ETA at this time, and could not provide any details about it.

All 9 of my BES servers (4500 users) are connected, but there is no mail flow. I've seen one or two messages trickle through, but for all intents and purposes, we've been down since before 8:32 (the time they say the service went down).

Is everyone having fun yet?

-Lokatana
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Old 04-17-2007, 10:36 PM   #30 (permalink)
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National Outage.. shuold be fixed within 2 hours says t mobile.
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Old 04-17-2007, 10:36 PM   #31 (permalink)
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I am new to BB also and am curious how often this happens, the outage?
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Old 04-17-2007, 10:41 PM   #32 (permalink)
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Not very. This is the second one I can recall in over a year.
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Old 04-17-2007, 10:42 PM   #33 (permalink)
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Those who are tracking this, here's an idea:

Join #blackberry_outage on the EFNET irc network. we can talk about this in realtime.

-Lokatana

Last edited by Lokatana : 04-17-2007 at 11:49 PM.
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Old 04-17-2007, 10:43 PM   #34 (permalink)
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Times like this it's nice to have two browsers. The MEdia Net browser via Cingular works fine.
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Old 04-17-2007, 10:45 PM   #35 (permalink)
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Quote:
Originally Posted by Ryan8700 View Post
Don't know if this is an American problem but here in Canada BIS E-mails are working on Rogers Wireless.
I'm on Rogers and can't log to BIS or surf. I can send peer-2-peer to my wife (including BBMessenger).
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Old 04-17-2007, 10:47 PM   #36 (permalink)
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Quote:
Originally Posted by ladydi View Post
Not very. This is the second one I can recall in over a year.
that's good to know, I can live with that...
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Old 04-17-2007, 10:48 PM   #37 (permalink)
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Some messages coming through for us - but I'm still callingTSupport... juuuuust in case.
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Old 04-17-2007, 10:50 PM   #38 (permalink)
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I got nothing on my end.

No e-mail or browsing. Uh-oh!
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Old 04-17-2007, 10:51 PM   #39 (permalink)
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Quote:
Originally Posted by NJBlackBerry View Post
Oh, the outrage..
Compared to what happened at VT yesterday THIS IS NOTHING...
And exactly what does one have to do with the other?
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Old 04-17-2007, 10:52 PM   #40 (permalink)
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Quote:
Originally Posted by NJBlackBerry View Post
Compared to what happened at VT yesterday THIS IS NOTHING...
I agree. In the grand scheme of life, this is nothing.

But this is a BB forum. If people are upset and want to vent about the fact that their devices are not functioning properly, this is a good place for them to do so. If this were a thread about VaTech, then your comment would be appropriate. As it stands, I know you are a mod, but just lighten up a little maybe?
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