Is anyone getting Blackberry email now? - Page 3 - BlackBerryForums.com : Your Number One BlackBerry Community

GMCloud27 · **OS:** 5.0.0.190

Quote:

Originally Posted by voyager9355

Add me to the list...105 users, Verizon, T-Mo, Cingular & Sprint....I guess I can't complain TOO much. This is only the 2nd RIM outage I've seen in the 2 1/2 yrs we've been using BB.

I wanted to ask about this, I have only been a BB user now for almost a week (coming from Exchange Hosting) and I'm already receiving my first outage and am a bit concerned on the reliability of RIM's BES/BIS services.

Is this just bad timing and I shouldn't fret or has these outages been semi-frequent (~1/mo.)?

As for an FYI:

BIS e-mail is down, web is working. Went down about 9:10PM CDT
Chicago, IL

a1054z · **up to date info -** 04-18-2007, 12:32 AM

They are looking at rolling back a couple of changes that were made over the weekend even though they were running clean for a couple of days. 30 mins to do this rollback.

jhladun · **Tried rerouting to srp.eu.blackberry.net -** 04-18-2007, 12:32 AM

It didn't work. It was a long shot anyway.
It's possible I didn't wait long enough, but it looks like parts of NA are starting to come online.

JH.

beep · 02:06 AM

Quote:

Originally Posted by Wishdemon

Oh C'mon - Im with you NJ - how many ppl can keep saying the same exact thing?

We'd think that we are all educated individuals (as having a bb and reading this forum gives a slight impression of) and that after reading that phrase "nationwide outage" "no ETA" etc. we'd realize how pointless it is to state "I have no email in bumf**k, idaho?" after the previous inordinate number of individuals have already said the same thing?

NOT FLAMING ANYONE here - just agreeing with NJ in the sense that after maybe the first 10 or so posts, and definitely after the post that explains its a nationwide outage, stating that you arent getting emails is pointless, albeit a useful tool to vent anger/frustration (I do the whole shoot a pillow with a 9mm like Robert Deniro did in Analyze That)....

What would have been better is to post once you HAVE RECEIVED emails, that way others can check their bb's and see if the issue has been resolved.

And as for the horrific incident at VA-Tech, there are no words to express how horrible of an incident that was. I think all I could say is that my prayers, as I am sure a ton of other forum members, are with the family, friends, and others of those taken on Monday....my apologies if this hijacks this thread - lets not do that since this thread is concerned with the outage.

For what if may be worth to this forum I can inform you when my users are up. I run a small bes server with 57 users so I will see when the servers pending queue drops. Plus I'm trying my browser often to see if mds gets going again soon.

Brian

I'm now getting BB PIN's from 8:12PM PST!!!!! Yeah

Pending messages are still building on my BES. 11:06PM PST

tomdkat · 04-18-2007, 12:42 AM

thats great, right as I am installing the new Rogers os on my 8800 they have an outage. I just wiped my BB and started over again because I didnt put the two together

JasonBBPeel · **sporadic emails NJ Verizon -** 04-18-2007, 12:43 AM

very, very sporadic. maybe they are getting things going. Any idea if there will be an "official" release from RIM?

jibi · **OS:** 4.6.1.174

Quote:

Originally Posted by GMCloud27

I wanted to ask about this, I have only been a BB user now for almost a week (coming from Exchange Hosting) and I'm already receiving my first outage and am a bit concerned on the reliability of RIM's BES/BIS services.

Is this just bad timing and I shouldn't fret or has these outages been semi-frequent (~1/mo.)?

Bad timing. I can recall about 4 nationwide outages in the last 2-3 years. It's a very reliable service, but when you're without, it hurts a lot. This outage happened fairly late in the night for Eastern NA, although it could have had a nice little post-workday impact on Western NA.

Quote:

Originally Posted by GMCloud27

Chicago, IL

That may be one of the problems. No matter which technology industry I've been involved with, it seems that Chicago ALWAYS has more problems than anyone else. I'm not really sure what's going on in the Windy City, but architecture upgrades and infrastructure overloads tend to be commonplace with technology services (ranging from DSL back in 2000 to constant infrastructure upgrades to wireless networks in 2007).

agep · **Might be a silly question -** 04-18-2007, 12:46 AM

But how do you sign up for the RIM notifications?

Indy_IT_Admin · 04-18-2007, 12:47 AM

It woudl be nice if they just came out with something on their site that said "There's a problem and they're working on it." Though that has likely been trade marked at this point.

Quote:

Originally Posted by JasonBBPeel

very, very sporadic. maybe they are getting things going. Any idea if there will be an "official" release from RIM?

cwosigns · 04-18-2007, 12:48 AM

12:44 AM Eastern Time and my Verizon 8703e is showing a connection. Haven't tried sending any emails. Logged into BIS and sent my service books, but haven't received them yet.

jibi · **OS:** 4.6.1.174

Quote:

Originally Posted by JasonBBPeel

very, very sporadic. maybe they are getting things going. Any idea if there will be an "official" release from RIM?

They've been releasing 'official' updates to those who receive outage notifications. Aside from that, the only official release will likely be found on tomorrow's news websites.

Indy_IT_Admin · 04-18-2007, 12:52 AM

hmm. Wonder what i need to do to get on that list. I am alread a T-support subscriber.

Quote:

Originally Posted by jibi

They've been releasing 'official' updates to those who receive outage notifications. Aside from that, the only official release will likely be found on tomorrow's news websites.

GMCloud27 · **OS:** 5.0.0.190

Quote:

Originally Posted by jibi

Bad timing. I can recall about 4 nationwide outages in the last 2-3 years. It's a very reliable service, but when you're without, it hurts a lot. This outage happened fairly late in the night for Eastern NA, although it could have had a nice little post-workday impact on Western NA.

That may be one of the problems. No matter which technology industry I've been involved with, it seems that Chicago ALWAYS has more problems than anyone else. I'm not really sure what's going on in the Windy City, but architecture upgrades and infrastructure overloads tend to be commonplace with technology services (ranging from DSL back in 2000 to constant infrastructure upgrades to wireless networks in 2007).

Thank you Jibi for the response back and I appreciate it. Really gotta love the Windy City for tech problems and I agree 100% on a lot of fields here (although this was a new one for me). The funny part was was that I changed from a PPC (Cingular HTC 8525) to a BlackBerry (first one) JUST because of reliability with the few-too-many exchange services I kept trying. The last one before switching had an outage so you could only imagine my eyes lighting up when I learned of this one tonight!

Cheers,
GMCloud

exchangemymail · **wnbc.com info -** 04-18-2007, 12:55 AM

NewsChannel4 Exclusive: Massive System Failure Affecting Blackberry Users - News Story - WNBC | New York

NewsChannel4 Exclusive: Massive System Failure Affecting Blackberry Users - News Story - WNBC | New York

jibi · **OS:** 4.6.1.174

Quote:

Originally Posted by agep

But how do you sign up for the RIM notifications?

If you're an individual, you don't. If you're a company and subscribe to Tx4 or above TSupport plans, then you'll be able to subscribe to these notifications. In the event of a possible outage, this website is the best place to look.

More info on TSupport:
BlackBerry - BlackBerry | Wireless Handheld Devices, Software & Services from Research In Motion (RIM)

BlackBerry - BlackBerry | Wireless Handheld Devices, Software & Services from Research In Motion (RIM)

justanothertier2tech · 04-18-2007, 01:01 AM

you guys---nj and wishdemon are thinking way too hard re the multiple posts about outages....

blackberries are a foundation....they are like a good old car or a pack of smokes in your pocket. they do what they do well and give you satisfaction (especially when they are trouble free)......

so then the bb dont work no more. it's not a normal thing. and when none are working it's a big deal. our call volume dbled during the period from 9-10. almost half of them were admins or higher ups who just wanted confirmation that they werent to blame for the issue. some were people who had the outage info pasted in front of their own face, but wanted me to confirm it for them. they just wanted to talk. it was like the power outage in ny in the 70's. you work day in and day out and you can always count on a+b=c....

then one day a+b=G and people take a while to get adjusted to the fact that their ptn is just an expensive belt ornament. talking about issues makes it better for some.

*****in about non-existent 'multiple posting' issues must make others feel better too.

mdonders · 04-18-2007, 01:01 AM

NYC Report

Just started getting my mail now!

Supanatral · 04-18-2007, 01:04 AM

My entire companies email is down. Wonder if someone is getting fired at RIM for this one.

aviationwiz · 04-18-2007, 01:07 AM

Quote:

Originally Posted by jibi

They've been releasing 'official' updates to those who receive outage notifications. Aside from that, the only official release will likely be found on tomorrow's news websites.

How would one go about getting on that list?

jibi · **OS:** 4.6.1.174

Quote:

Originally Posted by aviationwiz

How would one go about getting on that list?

Scroll up 4 posts.

DKnight · **Service Provider Browsers May Still Work -** 04-18-2007, 01:12 AM

Just as a point of interest, your service provider browser may still work during the outage as it is not dependent upon MDS as the other Blackberry browsers are. So, if you want something to do while you wait for RIM to bring the system back online why not download the latest version (1.4.5) of Google Maps or some of the other great free Blackberry software out there that's installable from the service provider browser?

Google Maps: Google Maps
Beyond 411: http://www.thebogles.com/berry411.jad
Blackberry Maps: BlackBerry - BlackBerry | BlackBerry Maps
Blackberry Messenger: http://www.blackberry.com/messenger
GoogleTalk: http://www.blackberry.com/googletalk

Installing any one of these apps is much more gratifying than posting yet another message that you're 'still down in Omaha', guaranteed.

EuroKRN · 04-18-2007, 01:19 AM

Hmm.. I posted earlier that it was now working for me... well, that did not last long.. it's dead again. Argh.

ladydi · 04-18-2007, 01:22 AM

Quote:

Originally Posted by DKnight

Just as a point of interest, your service provider browser may still work during the outage as it is not dependent upon MDS as the other Blackberry browsers are. So, if you want something to do while you wait for RIM to bring the system back online why not download the latest version (1.4.5) of Google Maps or some of the other great free Blackberry software out there that's installable from the service provider browser?

Google Maps: Google Maps
Beyond 411: http://www.thebogles.com/berry411.jad
Blackberry Maps: BlackBerry - BlackBerry | BlackBerry Maps
Blackberry Messenger: http://www.blackberry.com/messenger
GoogleTalk: http://www.blackberry.com/googletalk

Installing any one of these apps is much more gratifying than posting yet another message that you're 'still down in Omaha', guaranteed.

That would be a fabulous idea if they worked. They use the data connection that routes through RIM's system. I can guarantee that google maps and BB messenger DO NOT work. the only thing that works is the WAP browser.

Indy_IT_Admin · 04-18-2007, 01:31 AM

We have a Tx1. Only 70 users. Thats too bad they coudl really reduce the number of calls if there were a little more proactive with this.

Quote:

Originally Posted by jibi

If you're an individual, you don't. If you're a company and subscribe to Tx4 or above TSupport plans, then you'll be able to subscribe to these notifications. In the event of a possible outage, this website is the best place to look.

More info on TSupport:
BlackBerry - BlackBerry | Wireless Handheld Devices, Software & Services from Research In Motion (RIM)

BlackBerry - BlackBerry | Wireless Handheld Devices, Software & Services from Research In Motion (RIM)

PhoneHand · 04-18-2007, 01:32 AM

My email was up but internet went down.... this is so frustrating but its only happend 3 times the last 5 years that i can rem...

i havent seen it down for this long before that is really weird and im sure Europe is wondering what the **** is goin on since they are 7am 8am right know.... thier markets are opening

DKnight · 04-18-2007, 01:42 AM

Quote:

Originally Posted by ladydi

That would be a fabulous idea if they worked. They use the data connection that routes through RIM's system. I can guarantee that google maps and BB messenger DO NOT work. the only thing that works is the WAP browser.

..that is correct you will have to wait for the service to come back up before you can actually use these apps, but you can still install and configure the applications now while the service is down and when it comes back up they will be ready for use.

If you simply must have an app that you can use right now while the RIM data service is unavailable, try http://www.operamini.com which is not dependent on MDS or other RIM services.

'Patience is a virtue that takes too long'

beep · **Wap -** 04-18-2007, 01:43 AM

Quote:

Originally Posted by ladydi

That would be a fabulous idea if they worked. They use the data connection that routes through RIM's system. I can guarantee that google maps and BB messenger DO NOT work. the only thing that works is the WAP browser.

Thank you... New's to me that WAP would work and it does!
Uhm...maybe I shoud have tried this on my own....nah

Brian

bluetrane · 04-18-2007, 01:56 AM

wap works
opera mini does not work

DKnight · **Operamini is working via Cingular in Seattle -** 04-18-2007, 02:03 AM

Quote:

Originally Posted by bluetrane

wap works
opera mini does not work

I am actively browsing with Opera Mini v 3.1.7196 right now. I even looked up 'bluetrane' on google images and pulled up several pictures of the John Coltrane 'Blue Train' album. Perhaps your service provider or your BES admin isn't allowing you to use the application.

bluetrane · 02:05 AM

i had no problems before 8pm est tonight :D

opera mini is my browser of choice

fiffer · 04-18-2007, 02:05 AM

I was down for about 2 hours but now everything is working.

Fault Description: Customers in all markets may experience intermittent issues when sending and receiving e-mail from Black Berry devices. E-mail may not be delivered to their e-mail accounts and they may get a red X when attempting to send e-mail.

Market(s): All

Geographic Location(s): All.

The Estimated Time to Resolution is: 2 Hours.

pspiegel · 04-18-2007, 02:09 AM

I am getting only 1xev (lowercase) on Verizon in Los Angeles.. No emails coming through...

Ekrimmer · 04-18-2007, 02:19 AM

It's been hit and miss in LA since around 9pm PDT. My BES is currently unable to make an SRP connection. Seems to me that RIM found the problem and the issue now is everyone's system playing catch-up.

DKnight · **Looks like we made the news... -** 04-18-2007, 02:19 AM

Check out the hyperlink in the articles titled "incoming reports":

Fiscal Times

pspiegel · 04-18-2007, 02:20 AM

i am on a BIS with Verizon.. anyone having this 1xev issue on BIS?

DKnight · **Security perspective on the outage -** 04-18-2007, 02:28 AM

360 Security makes an excellent point regarding potential timing of an attack, particularly when you consider the widescale deployment of Blackberry devices in government...

Blackberry / RIM Outage? (Sync)

beep · **BES no srp -** 04-18-2007, 02:30 AM

Quote:

Originally Posted by beep

For what if may be worth to this forum I can inform you when my users are up. I run a small bes server with 57 users so I will see when the servers pending queue drops. Plus I'm trying my browser often to see if mds gets going again soon.

Brian

I'm now getting BB PIN's from 8:12PM PST!!!!! Yeah

Pending messages are still building on my BES. 11:06PM PST

Back to SRP failed as of 11:28PM PST

cwosigns · 04-18-2007, 02:31 AM

Quote:

Originally Posted by pspiegel

i am on a BIS with Verizon.. anyone having this 1xev issue on BIS?

I was at 1xev, now I'm at 1XEV but still not getting anything.

pspiegel · 04-18-2007, 02:33 AM

Quote:

Originally Posted by cwosigns

I was at 1xev, now I'm at 1XEV but still not getting anything.

I guess we will just have to wait it out.. though it is strange because I have mostly read about this affecting BES... are you on BIS or BES?

XIH · 04-18-2007, 02:53 AM

uhg, I have 6 BES servers with over 100k messages pending to handheld. This is gonna be a fun night