Here in SF, 08:00 PST today (4-19), service was back to instantaneous -- emails hitting an account were on the BlackBerry within a second or two. I also woke up to several backlogged ones waiting on the device as well, so sometime overnight they must've gotten caught up.
An executive at our company said this morning, in regards to the outage and business notification to our users, that "BlackBerry technology changes the way we do business with one another. When we have a widespread outage such as this one, even those people who don't have BlackBerry devices need to be notified, as it affects the way we work and management styles and practices for everyone."
Yes, I will agree with you that the phone has not been replaced by email, but the entire scope and landscape of how business is run has changed because of data communication services, such as email (and mobile email). Depending on your company, considering either as non-critical non-replacements for traditional communication devices, such as the phone, would be an oversight, imo.
Do I think that BlackBerry is a high priority critical service? At my former company, the largest conferencing provider in the world, I would say 'No' in most cases. At my current company, I would have to say an emphatic 'Yes'.
And I would posit that any business that is that reliant on a technology like the BB, to the oint of any outage having a clear financial impact needs to seriously review their model.
This was an interesting one for me in australia, our BES's all work from the srp.ap.blackberry.net or srp.au.backberry.net nodes. Then to have one BES drop out that for some reason was conntect to the srp.na.blackberry.net node, couldn't figure out why that one wasn't working and all the others were fine!
04-19-2007, 04:50 AM
