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  (#1 (permalink)) Old
richard371 Offline
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Default Is anyone getting Blackberry email now? - 04-17-2007, 08:02 PM

I am on hold with RIM for 30 mins. It appears BB email is down both BES and BIS. We have users on Tmobile and Cingular.
   
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LunkHead Offline
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Default 04-17-2007, 08:04 PM

I just got one a few minutes ago... I am on T-Mo
   
  (#3 (permalink)) Old
TChachra Offline
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Default 04-17-2007, 08:04 PM

Same issue here.
I thought our Active Directory security died again.

Nothing in and or out.

Quote:
Originally Posted by richard371 View Post
I am on hold with RIM for 30 mins. It appears BB email is down both BES and BIS. We have users on Tmobile and Cingular.
   
  (#4 (permalink)) Old
Jagga Offline
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Default 04-17-2007, 08:05 PM

I just got my BIS email BUT HOST Routing Table for Register NOW is taking WAY too long to arrive.


Looking for that perfect signature, hmm.
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  (#5 (permalink)) Old
jlarsen Offline
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Default 04-17-2007, 08:05 PM

Same issue here...BES is down, getting: [SRP] Ping Response not received
   
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TChachra Offline
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Default SRP Connected - 04-17-2007, 08:09 PM

They are coming through now.

Quote:
Originally Posted by jlarsen View Post
Same issue here...BES is down, getting: [SRP] Ping Response not received
   
  (#7 (permalink)) Old
jlarsen Offline
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Default 04-17-2007, 08:13 PM

Not yet on my side. Still on hold with RIM :(
   
  (#8 (permalink)) Old
EuroKRN Offline
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Default 04-17-2007, 08:15 PM

Not working for me either... since 5:15pm PST.
   
  (#9 (permalink)) Old
jungleland Offline
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Default 04-17-2007, 08:16 PM

I am not even getting EDGE on one handheld...the other has it..

also, it seems trying to login to BIS is displaying issues alone, and then when I try to send service books it says "Processing, please wait"...and it just hangs..


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  (#10 (permalink)) Old
NJBlackBerry Offline
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Default 04-17-2007, 08:16 PM

Got this from T-Mobile a few minutes ago:

Please be advised you may experience problems with the following:
Ticket Number: T002125707
Service(s): BlackBerry
Fault Description: Customers in all markets may experience intermittent issues when sending and receiving e-mail from Black Berry devices. E-mail may not be delivered to their e-mail accounts and they may get a red X when attempting to send e-mail.
Market(s): All
Geographic Location(s): All.
The Estimated Time to Resolution is: 2 Hours.
   
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LunkHead Offline
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Default 04-17-2007, 08:16 PM

Look like an issue that been reported

http://www.blackberryforums.com/bes-...or-outage.html

EDIT: See NJ response above
   
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jungleland Offline
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Default 04-17-2007, 08:20 PM

after about five minutes after I clicked send service books, I got this error message "UNABLE TO SEND SERVICE BOOKS, TRY AGAIN LATER"


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jbairdjr Offline
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Default 04-17-2007, 08:23 PM

I cant even log into the Blackberry Internet Service Web page.
(Alltel, Lincoln, NE)


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TChachra Offline
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Default Confirmed - 04-17-2007, 08:24 PM

BIS logins are not taking.

Quote:
Originally Posted by jbairdjr View Post
I cant even log into the Blackberry Internet Service Web page.
(Alltel, Lincoln, NE)
   
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TChachra Offline
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Default 04-17-2007, 08:30 PM

Some messages popped in but BES still showing last communication with hand held over 1 hour ago.




Quote:
Originally Posted by NJBlackBerry View Post
Got this from T-Mobile a few minutes ago:

Please be advised you may experience problems with the following:
Ticket Number: T002125707
Service(s): BlackBerry
Fault Description: Customers in all markets may experience intermittent issues when sending and receiving e-mail from Black Berry devices. E-mail may not be delivered to their e-mail accounts and they may get a red X when attempting to send e-mail.
Market(s): All
Geographic Location(s): All.
The Estimated Time to Resolution is: 2 Hours.
   
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akgrown Offline
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Default 04-17-2007, 08:31 PM

Glad I'm not the only one. Had just updated my 8800's OS to the new 4.2.1.90 Rogers release and when the phone booted back up I was in tiny 'edge' mode and couldn't register via HRT or log on to BIS.

What timing! Thought I'd really messed up...


AT&T 8800
   
  (#17 (permalink)) Old
AnthroMatt Offline
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Default 04-17-2007, 08:33 PM

No emails for me either (Sprint, in Phoenix)


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NJBlackBerry Offline
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Default 04-17-2007, 08:38 PM

And the beating of the dead horse continues...
   
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Fiasco Offline
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Default 04-17-2007, 08:40 PM

Quote:
Originally Posted by jbairdjr View Post
I cant even log into the Blackberry Internet Service Web page.
(Alltel, Lincoln, NE)
Me either.
   
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bremere Offline
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Default 04-17-2007, 08:41 PM

this explains why I can not connect to the web. It all makes sense now....

-emb


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  (#21 (permalink)) Old
Ryan8700 Offline
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Default 04-17-2007, 08:55 PM

Don't know if this is an American problem but here in Canada BIS E-mails are working on Rogers Wireless.
   
  (#22 (permalink)) Old
rokano Offline
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Default 04-17-2007, 09:10 PM

I just got through to RIM tech support and they said they are experiencing a nationwide outage, at least in the US. Not sure if this is everyone, or if it's just widespread and is affecting multiple areas. There is no ETA on the resolution. I am located in Hawai`i and my BES got disconnected at about 2:21pm local time (8:21pm Eastern, we're six hours behind) with error messages "Ping Response not received" and "Connection failed". It reconnected at about 3pm but emails were still not going through, ending up with a red X and error messages "Failed to contact service", "General send failure", and "Transaction error - timeout". A few did come through at 3:50pm but that was it. I guess we will just have to wait. Much as it's inconvenient to my users, it really is nice sometimes for these problems to be out of my hands! ;) I wonder if we'll see this on the news tomorrow...
   
  (#23 (permalink)) Old
gsquared Offline
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Default 04-17-2007, 09:21 PM

our company has 4 BES servers in North America and 1 in Europe. The one connected to SRP.EU.BLACKBERRY.NET is working fine. Outage appears to be North America only.

Our engineers just got off the phone w/ RIM who confirmed problem was with them but had NO ETA.
   
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asuandy Offline
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Default 04-17-2007, 09:29 PM <