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CrackBerry Addict
Posts: 883
Join Date: Mar 2005
Location: San Francisco
Model: 8800
Carrier: tmobile
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Is anyone getting Blackberry email now? -
04-17-2007, 08:02 PM
I am on hold with RIM for 30 mins. It appears BB email is down both BES and BIS. We have users on Tmobile and Cingular.
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BBFAQ Sysop
Posts: 8,329
Join Date: Jan 2005
Location: Prison
Model: 850
OS: 0.0.00001
PIN: How do I find mine?
Carrier: Post Office
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04-17-2007, 08:04 PM
I just got one a few minutes ago... I am on T-Mo
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Thumbs Must Hurt
Posts: 67
Join Date: Mar 2005
Location: New York, NY
Model: 8300
Carrier: AT&T Wireless
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04-17-2007, 08:04 PM
Same issue here.
I thought our Active Directory security died again.

Nothing in and or out.
Quote:
Originally Posted by richard371
I am on hold with RIM for 30 mins. It appears BB email is down both BES and BIS. We have users on Tmobile and Cingular.
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CrackBerry Addict
Posts: 542
Join Date: Oct 2004
Location: Toronto
Model: N/A:(
Carrier: Rogers Wireless
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04-17-2007, 08:05 PM
I just got my BIS email BUT HOST Routing Table for Register NOW is taking WAY too long to arrive.
Looking for that perfect signature, hmm.
Senior help desk administrator (rim_db_admin_sr_helpdesk)
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Thumbs Must Hurt
Posts: 53
Join Date: Feb 2005
Location: Osceola, IN
Model: 8830
Carrier: Verizon
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04-17-2007, 08:05 PM
Same issue here...BES is down, getting: [SRP] Ping Response not received
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Thumbs Must Hurt
Posts: 67
Join Date: Mar 2005
Location: New York, NY
Model: 8300
Carrier: AT&T Wireless
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SRP Connected -
04-17-2007, 08:09 PM
They are coming through now.
Quote:
Originally Posted by jlarsen
Same issue here...BES is down, getting: [SRP] Ping Response not received
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Thumbs Must Hurt
Posts: 53
Join Date: Feb 2005
Location: Osceola, IN
Model: 8830
Carrier: Verizon
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04-17-2007, 08:13 PM
Not yet on my side. Still on hold with RIM :(
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New Member
Posts: 4
Join Date: Jul 2006
Model: 8100
Carrier: Cingular
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04-17-2007, 08:15 PM
Not working for me either... since 5:15pm PST.
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BlackBerry Extraordinaire
Posts: 1,293
Join Date: Mar 2006
Location: Philadelphia, PA
Model: 8310
Carrier: ATT BB 8310 OS 4.???? DON'T BOTHER ME!!!!!!
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04-17-2007, 08:16 PM
I am not even getting EDGE on one handheld...the other has it..
also, it seems trying to login to BIS is displaying issues alone, and then when I try to send service books it says "Processing, please wait"...and it just hangs..
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BBF Moderator
Posts: 16,051
Join Date: Aug 2004
Location: Somewhere In The Swamps of Jersey
Model: 8320
OS: 4.5
PIN: 3.1415926535
Carrier: T-Mobile
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04-17-2007, 08:16 PM
Got this from T-Mobile a few minutes ago:
Please be advised you may experience problems with the following:
Ticket Number: T002125707
Service(s): BlackBerry
Fault Description: Customers in all markets may experience intermittent issues when sending and receiving e-mail from Black Berry devices. E-mail may not be delivered to their e-mail accounts and they may get a red X when attempting to send e-mail.
Market(s): All
Geographic Location(s): All.
The Estimated Time to Resolution is: 2 Hours.
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BBFAQ Sysop
Posts: 8,329
Join Date: Jan 2005
Location: Prison
Model: 850
OS: 0.0.00001
PIN: How do I find mine?
Carrier: Post Office
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04-17-2007, 08:16 PM
Look like an issue that been reported
http://www.blackberryforums.com/bes-...or-outage.html
EDIT: See NJ response above 
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BlackBerry Extraordinaire
Posts: 1,293
Join Date: Mar 2006
Location: Philadelphia, PA
Model: 8310
Carrier: ATT BB 8310 OS 4.???? DON'T BOTHER ME!!!!!!
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04-17-2007, 08:20 PM
after about five minutes after I clicked send service books, I got this error message "UNABLE TO SEND SERVICE BOOKS, TRY AGAIN LATER"
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CrackBerry Addict
Posts: 620
Join Date: Feb 2005
Location: Lincoln, Ne
Model: 8330
Carrier: Alltel
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04-17-2007, 08:23 PM
I cant even log into the Blackberry Internet Service Web page.
(Alltel, Lincoln, NE)
Blackberry 8330 (Alltel)
Google Talk : jim.baird
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Thumbs Must Hurt
Posts: 67
Join Date: Mar 2005
Location: New York, NY
Model: 8300
Carrier: AT&T Wireless
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Confirmed -
04-17-2007, 08:24 PM
BIS logins are not taking.
Quote:
Originally Posted by jbairdjr
I cant even log into the Blackberry Internet Service Web page.
(Alltel, Lincoln, NE)
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Thumbs Must Hurt
Posts: 67
Join Date: Mar 2005
Location: New York, NY
Model: 8300
Carrier: AT&T Wireless
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04-17-2007, 08:30 PM
Some messages popped in but BES still showing last communication with hand held over 1 hour ago.
Quote:
Originally Posted by NJBlackBerry
Got this from T-Mobile a few minutes ago:
Please be advised you may experience problems with the following:
Ticket Number: T002125707
Service(s): BlackBerry
Fault Description: Customers in all markets may experience intermittent issues when sending and receiving e-mail from Black Berry devices. E-mail may not be delivered to their e-mail accounts and they may get a red X when attempting to send e-mail.
Market(s): All
Geographic Location(s): All.
The Estimated Time to Resolution is: 2 Hours.
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Knows Where the Search Button Is
Posts: 39
Join Date: Nov 2006
Location: Seattle, WA
Model: 8800
Carrier: AT&T
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04-17-2007, 08:31 PM
Glad I'm not the only one. Had just updated my 8800's OS to the new 4.2.1.90 Rogers release and when the phone booted back up I was in tiny 'edge' mode and couldn't register via HRT or log on to BIS.
What timing! Thought I'd really messed up...
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CrackBerry Addict
Posts: 839
Join Date: Feb 2005
Location: Mesa, AZ
Model: 8700g
Carrier: T-Mobile
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04-17-2007, 08:33 PM
No emails for me either (Sprint, in Phoenix)
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BBF Moderator
Posts: 16,051
Join Date: Aug 2004
Location: Somewhere In The Swamps of Jersey
Model: 8320
OS: 4.5
PIN: 3.1415926535
Carrier: T-Mobile
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04-17-2007, 08:38 PM
And the beating of the dead horse continues...
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Knows Where the Search Button Is
Posts: 35
Join Date: Sep 2006
Location: New York, NY, USA
Model: 8800
PIN: Ask me.
Carrier: at&t mobility
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04-17-2007, 08:40 PM
Quote:
Originally Posted by jbairdjr
I cant even log into the Blackberry Internet Service Web page.
(Alltel, Lincoln, NE)
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Me either.
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Thumbs Must Hurt
Posts: 134
Join Date: Mar 2006
Model: 7130e
Carrier: Verizon Wireless
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04-17-2007, 08:41 PM
this explains why I can not connect to the web. It all makes sense now....
-emb
VZW 7130e
My New Bumper Sticker
"My Blackberry is smarter than your Honor Student"
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Thumbs Must Hurt
Posts: 163
Join Date: Apr 2007
Location: Canada
Model: 8320r
PIN: GPONG
Carrier: Rogers Wireless
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04-17-2007, 08:55 PM
Don't know if this is an American problem but here in Canada BIS E-mails are working on Rogers Wireless.
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New Member
Posts: 1
Join Date: Apr 2007
Model: 7280
PIN: N/A
Carrier: Cingular
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04-17-2007, 09:10 PM
I just got through to RIM tech support and they said they are experiencing a nationwide outage, at least in the US. Not sure if this is everyone, or if it's just widespread and is affecting multiple areas. There is no ETA on the resolution. I am located in Hawai`i and my BES got disconnected at about 2:21pm local time (8:21pm Eastern, we're six hours behind) with error messages "Ping Response not received" and "Connection failed". It reconnected at about 3pm but emails were still not going through, ending up with a red X and error messages "Failed to contact service", "General send failure", and "Transaction error - timeout". A few did come through at 3:50pm but that was it. I guess we will just have to wait. Much as it's inconvenient to my users, it really is nice sometimes for these problems to be out of my hands! ;) I wonder if we'll see this on the news tomorrow...
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New Member
Posts: 1
Join Date: Mar 2007
Location: Columbus
Model: 7130e
Carrier: Sprint
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04-17-2007, 09:21 PM
our company has 4 BES servers in North America and 1 in Europe. The one connected to SRP.EU.BLACKBERRY.NET is working fine. Outage appears to be North America only.
Our engineers just got off the phone w/ RIM who confirmed problem was with them but had NO ETA.
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Thumbs Must Hurt
Posts: 111
Join Date: Dec 2006
Location: Phoenix, Arizona
Model: Curve
Carrier: Tmobile
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04-17-2007, 09:29 PM
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