BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-18-2007, 08:31 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2005
Model: 8100
Carrier: t-Mobile
Posts: 48
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Moral Dilemma

Please Login to Remove!

The USB post in my 7105T recently broke in the phone. I called T-Mobile and the phone was still under warranty. So they said they would ship me a new phone. The new phone arrives today and it is a Blackberry 8100 Pearl.

Not sure if they meant to do this or if it was a mistake.

What would you do? There are no charges on my account so it appears that they intended to do this. I did not ask for it and was expecting another 7105T.


--
Offline  
Old 04-18-2007, 08:46 PM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2006
Location: 78704
Model: 7290
PIN: 23D107D1
Carrier: Cingular
Posts: 28
Post Thanks: 0
Thanked 0 Times in 0 Posts
Lightbulb Start using it!

They probably meant to send it. They make their money off of your service plan, not the device itself. And as mainstream products waterfall down it becomes more expensive to maintain the older devices.

I would just check and make sure that this in no way increases the price of your service plan, nor decreases you plan features.
Offline  
Old 04-18-2007, 09:06 PM   #3 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Wirelessly posted (8700g: BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

The 8100 won't increase or change anything, I bought for my wife (used from a reputable seller on this board). I replaced her 7100 with it,



And since you asked the question, you should let them know, morally speaking-it would be the right thing to do. If you know the CS rep you did the warranty exchange with, they would likely know if it was intentional or not. Afterall, the 8100 is the upgrade from 7100. Tell them thanks for the surprise, you weren't expecting that, and that kind of customer service is why you'll be a long-time loyal customer. That should set a different tone for the rest of the call!

Last edited by JSanders : 04-18-2007 at 09:08 PM.
Offline  
Old 04-18-2007, 09:07 PM   #4 (permalink)
CrackBerry Addict
 
moosehead's Avatar
 
Join Date: Jun 2006
Location: Charlotte, NC
Model: 8700c
PIN: tucked behind a bunker
Carrier: AT&T
Posts: 965
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wirelessly posted (BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

Agree with the post above. It may even be a refurb? Congrats on your new phone! . I wouldn't lose much sleep over it.
Offline  
Old 04-18-2007, 09:07 PM   #5 (permalink)
BlackBerry God
 
LunkHead's Avatar
 
Join Date: Jan 2005
Location: Here
Model: 850
OS: 0.0.00001
PIN: kie swear
Carrier: USPS Priority
Posts: 10,973
Post Thanks: 148
Thanked 142 Times in 54 Posts
Default

I would call them and tell them the mix up.... they will probably just let you keep it.....
Offline  
Old 04-18-2007, 09:18 PM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2005
Model: 8100
Carrier: t-Mobile
Posts: 48
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for the replies. I did call and turns out they meant to do it as they didn't have any 7105T's available at the time of sending.

Lucky me!

So now another ? Because the USB port is broken I have no way to get all my contacts off the phone.

Is there another way to send my contacts to an email address or anything like that? The last backup I took was months ago so I kinda need to get these.

Any ideas???

Thanks

-
Offline  
Old 04-18-2007, 09:32 PM   #7 (permalink)
BlackBerry God
 
LunkHead's Avatar
 
Join Date: Jan 2005
Location: Here
Model: 850
OS: 0.0.00001
PIN: kie swear
Carrier: USPS Priority
Posts: 10,973
Post Thanks: 148
Thanked 142 Times in 54 Posts
Default

Kewl! Congrats on the 8100!!!!!

You are out of luck if you did not do a backup / sync... If you still had the other device then there is another option.... But if it's gone, then so is all your data / contacts....

IF you still have the old device then check this out.... It's in the Linux forum but will work with any OS and it has a 15 day trial so you can use and delete it before you need to purchase it..... You will need it on the old device 1st to sync to the server then on the new and re-sync it back

How to: Sync BB if you use Linux / Unix

Last edited by LunkHead : 04-18-2007 at 09:37 PM.
Offline  
Old 04-18-2007, 09:37 PM   #8 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2005
Model: 8100
Carrier: t-Mobile
Posts: 48
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I still have the old device. I will check it out.

Thanks

--
Offline  
Old 04-18-2007, 10:01 PM   #9 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2006
Location: 78704
Model: 7290
PIN: 23D107D1
Carrier: Cingular
Posts: 28
Post Thanks: 0
Thanked 0 Times in 0 Posts
Lightbulb Contacts xfers

Contacts? Possible.
All else will probably be lost.

You don't synch to Outlook or something like that? That is a very convenient way to have a backup.

I'm not sure if your provider may have a magic way of tranferring everything or not. It may be worth going in and talking to them about it. I was able to salvage a bunch of contacts from an antique phone when I switched to my 1st BB.

How many contacts are you talking? It is a very tedious process to use the SIM card, but possible. Also, SIM card is limited to 2 fields per contact, Name & Number. Sorry.

1) Copy your contacts to the SIM Phonebook. You have to open up each contact, scroll to the number, then click Copy to SIM Card, click save at confirm screen.*
2) After copleteing all copies, Swap the SIM card out of your old device into your new device.
3) This stage is easier, as there is an option in the SIM phonebook to copy ALL SIM contacts to you Contacts.

* - I would use your old SIM Card for step 1, even if they gave you a new SIM card with your new device. Reason being that deleting all contacts from the SIM card is a beotch. Just like adding them is. And you will want the SIM card space back since it competes with stored SMSs. So don't bother cluttering up your new SIM card if you dont have to.

And another thing, if your USB port is broken, you better try these options before your battery runs out!!!

Good luck!
Offline  
Old 04-18-2007, 10:03 PM   #10 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2006
Location: 78704
Model: 7290
PIN: 23D107D1
Carrier: Cingular
Posts: 28
Post Thanks: 0
Thanked 0 Times in 0 Posts
Thumbs up SW xfers

Lunk's SW approach sounds much simpler!

Let us know how it goes.
Offline  
Old 04-18-2007, 10:10 PM   #11 (permalink)
BlackBerry Extraordinaire
 
Join Date: May 2005
Location: Waterloo: Home of RIM
Model: PlayB
Carrier: Bell Mobility
Posts: 1,008
Post Thanks: 1
Thanked 4 Times in 3 Posts
Default

Maybe the 7105T has been discontinued!?!?!
Offline  
Old 04-19-2007, 06:07 AM   #12 (permalink)
Talking BlackBerry Encyclopedia
 
Dodge DeBoulet's Avatar
 
Join Date: Oct 2006
Location: New England
Model: 9530
Carrier: Verizon
Posts: 335
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Can't you do a Bluetooth sync on the 7105t? A cheap BT adapter, as long as it's Windows certified, should allow you to sync.
Offline  
Old 04-19-2007, 05:22 PM   #13 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2005
Model: 8100
Carrier: t-Mobile
Posts: 48
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I tried to do the bluetooth sync between the 2 phone but it wouldn't work. The option is there but apparently RIM has blocked that function from working.

However the online sync mentioned above worked great after I logged into their website via a browser. I would not work before I did that.

Thanks everyone for the information!
Offline  
Old 04-19-2007, 05:28 PM   #14 (permalink)
EPIC MOD
 
ezrunner's Avatar
 
Join Date: Mar 2006
Location: Virginia Beach
Model: ZED10
OS: DOS 3.1
PIN: INK STICK
Carrier: Tmobile
Posts: 12,214
Post Thanks: 9
Thanked 6 Times in 6 Posts
Default

Congrats on your Pearl man wish I could get that Lucky
__________________
ZED 10
Offline  
Old 04-19-2007, 07:07 PM   #15 (permalink)
Talking BlackBerry Encyclopedia
 
Dodge DeBoulet's Avatar
 
Join Date: Oct 2006
Location: New England
Model: 9530
Carrier: Verizon
Posts: 335
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by slay View Post
I tried to do the bluetooth sync between the 2 phone but it wouldn't work. The option is there but apparently RIM has blocked that function from working.

However the online sync mentioned above worked great after I logged into their website via a browser. I would not work before I did that.

Thanks everyone for the information!
Glad you got things synced, but I wasn't suggesting syncing between the two phones, I was suggesting syncing your 710x to your PC, then syncing to your new BB.
Offline  
Old 04-20-2007, 04:05 PM   #16 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2005
Model: 8100
Carrier: t-Mobile
Posts: 48
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Oh I didn't realize. I don't think I have a PC with bluetooth. My laptop might though. Can you do syncs of all the contacts, calender, and tasks via bluetooth to a PC? That would be great actually.,....... I am gonna look into it.

Thanks

--
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.