Originally Posted by mattk0
as Penguin3107 said, try double checking the BES Plan
- Additionally are you getting an e-mail from RIM while activating?
As others have said, when I run into this with our users, there are two culprits: the device has a BIS plan, opposed to a BES plan OR they have automatic inbox rules that are forwarding the RIM emails to a Personal Folder. This has to retain in the inbox for the activation to complete.
Hope this helps