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Old 05-11-2007, 12:07 PM   #1 (permalink)
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so i recently purchased a blackberry 7250 on ebay and it was used. now when i go to set up my email it says that an account for the PIN already exists. i did a little browsing around this forum and searched a little and think maybe i need to "wipe" it? i found a PDF by one of the mods on here about what to do when you purchase a used blackberry. is this what i need to do, and since i already have my phone set up is this going to completly reset my phone to the point where i will have them reset my phone at the alltel dealer again?
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Old 05-11-2007, 12:15 PM   #2 (permalink)
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How are you setting it up?
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Old 05-11-2007, 01:03 PM   #3 (permalink)
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from the main screen i went to "email set up" and then it asks you for your username and password, i then wheeled down to "create new account" agreed to the service agreement, and then it says "an account already exists for this PIN" i'm assuming this is from whoever the previous owner was b/c i am still getting mail from them also.
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Old 05-11-2007, 01:23 PM   #4 (permalink)
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jug--you need to call Alltel and ask them to release the PIN and kill the old BIS setup from the old account.

You need to delete the service books to quit receiving the old email:
Options > Advanced > Messages. Delete the listings that have an email address that is not yours.
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Old 05-11-2007, 01:24 PM   #5 (permalink)
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You should try contacting the previous owner... as they have neglected to "unlink" the device from their own BIS account.
If you're unsuccessful in contacting the previous owner... you can try contacting your carrier about this. They may be able to assist in removing the old account which is attached to your PIN.

No matter how you proceed, there's nothing you can do on your own. Unfortunately, it's out of your hands and nees to be resolve by your carrier, RIM, or the previous owner.
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Old 05-11-2007, 09:38 PM   #6 (permalink)
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thanks a lot guys, called alltel and they took care of it in like 2 seconds (not couting the 20 mins i sat on hold :P) i got my blackberry email set up, but working on my hotmail account now, trying to get the right java it requires i guess?
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Old 05-11-2007, 10:26 PM   #7 (permalink)
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I'm glad you brought that up, I have a used BB also and was getting errant emails.
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Old 05-11-2007, 10:35 PM   #8 (permalink)
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I love seeing these posts. So friendly and thankful for advice. It also brings on a spot of nostalgia, like when I first got my 950 and thought "how in the hell am I going to get this to send and receive emails?"

I'm really glad Alltel was ready and willing to help. Some carriers *cough* Cingular *cough* would have said "Not our phone, not our problem. But, while you kick yourself, let us point you in the direction of our sales department."


Good luck figuring everything out. You'll be hooked without a doubt!

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Old 05-12-2007, 01:58 AM   #9 (permalink)
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Quote:
Originally Posted by JSanders View Post
You need to delete the service books to quit receiving the old email:
Options > Advanced > Messages. Delete the listings that have an email address that is not yours.
A device wipe is usually a good idea when you first get a used BB. If you have already been using it though it's probably not an option unless you have your data backed up somewhere.
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Old 05-12-2007, 08:27 AM   #10 (permalink)
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Wirelessly posted (7130e: BlackBerry8703e/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)

Glad you got it all set up welcome to the forum.
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