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Old 05-11-2007, 02:05 PM   #1 (permalink)
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Hi all,

Sorry to the "descriptive" title. Here's the issue I'm having:

Device Model: Blackberry 7250 (Verizon Wireless)

A coworker came in and asked that we add Tethering capability to her device. Called up VZW, and it was done. Downloaded VZAccess Manager, no device recognized, even though it was being recognized by the Desktop Manager app.

So, I closed the VZAccess Manager, checked the devices OS version, and it was like 3.0.0.2xx. Obviously outdated. I downloaded and ran the latest release from VZW's site, went to install it, got all the way through to the last part-Restoring Handheld Data.... FAILED. The device still booted back up and seemed to work fine, until I went to send a test message.... No Message Services Available.

So, I figure it needed a reboot. Pulled the battery, put it back in 30 seconds later, and after 10 minutes (going on probably 15 now as I type this), the hour glass is still spinning.... It's sorta recognized by the Desktop Manager, as in I can view/load App's if I needed to (the screen comes up and shows current Apps and that's as far as I let it go).

Any idea what the deal might be? She's on BIS, so my instinct was to go into the BIS login and Resend Service Books.... She definitely receives emails and can make phone calls though, as that's been tested. The device just will no longer start back up-never getting past the hourglass.

Any help is appreciated. Thanks!!!
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Old 05-11-2007, 02:08 PM   #2 (permalink)
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Wipe and restore.
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Old 05-11-2007, 02:13 PM   #3 (permalink)
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Quote:
Originally Posted by RicG View Post
Wipe and restore.
Is there a way to wipe without the device starting? It's not getting to the Home Screen, at all. It just spins the hour glass.

Also, Backup + Restore does not load. Desktop Manager shows it as "Desconnected" but the App Loader shows current stats of the handheld.
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Old 05-11-2007, 02:18 PM   #4 (permalink)
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Froogle, 10-15 minutes is long, but not unheard of for a reboot AFTER an OS update. Your last sentence begs the questions: How is the device able to receive email and make phone calls, although the device will not longer start back up, never getting past the hour glass?

If she can receive email, service books are not needed.
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Old 05-11-2007, 02:19 PM   #5 (permalink)
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Wipe & Restore here:
How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ
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Old 05-11-2007, 02:23 PM   #6 (permalink)
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Thank you so much JSanders.

What I meant was, the USB connection is a little screwy on the device. So, I put a piece of paper over it saying DO NOT TOUCH PHONE. I walked to my desk for a moment to print something, came back and she was on the phone, calling her voicemail. On the OS Update process, it showed that the final part, the Restore part, had failed and to restore the database and try again. So, whatever she had done, it got her to the home screen and allowed her to make calls. It's at this point that I started testing features and realized it couldn't send messages. I rebooted and now I'm at the hour glass.
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Old 05-11-2007, 02:28 PM   #7 (permalink)
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Oh, well, you might give her the BB back and ask her to learn to follow instructions?

Let the Reboot continue a little longer. Restores with large Phone call and email logs can take forever; However, if it goes past an hour (?), pull the battery and let it try again. After that wipe and restore.

If you have to restore from a fresh OS,
Where can I download Desktop Manager and / or the Handheld OS? - BlackBerryFAQ

And let your co-worker know she will be losing all the personal information on the BB.
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Old 05-11-2007, 02:49 PM   #8 (permalink)
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I've had restores fail before. Just use the backup/restore feature to restore the backup the loader process made.
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Old 05-11-2007, 02:53 PM   #9 (permalink)
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Thanks all. JSanders was right on about the Phone Logs slowing it down. In fact, it was 1.90mb of Call Logs... And John Clark, thank you. It turns out that as I updated the OS, it made a handy little backup called 'LoaderBackup.ipd file that had all the data. The JL_CMDER program did wonders. Seems to be going well now, so I will let her know to clear those stupid call logs....
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Old 05-11-2007, 03:00 PM   #10 (permalink)
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You are welcome, happy it worked.

And ask her to learn to read and follow instructions.
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Old 05-11-2007, 03:07 PM   #11 (permalink)
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The day an egotistical Executive End User actually heeds my advice, is the day Pig Pens need a roof.
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Old 05-11-2007, 03:10 PM   #12 (permalink)
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lol, i hear ya.
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Old 05-11-2007, 04:07 PM   #13 (permalink)
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Quote:
Originally Posted by FroogleThis View Post
Sorry to the "descriptive" title. Here's the issue I'm having
For what it's worth (since I'm late to the thread and it's been solved), the title is the kind that makes me want to read it right away. So, you know - no need to be sorry, it worked.
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Old 05-11-2007, 04:45 PM   #14 (permalink)
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Remember after adding tethering to your device, you need to dial *22899 to update the phone.
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