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Old 05-02-2005, 07:10 PM   #1 (permalink)
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Exclamation Redirector - decryption error with Outlook 2002

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Tier III at Nextel told me that I can not use the secure desktop and redirector without a BES or having Microsoft Exchange as my email platform. My director of IS says this is not true and is using the exact same email server and Blackberry 7520 model. I can't seem to make it work, is it true you have to have Exchange running?

I have also read up on the dbclean.exe as a potential cure to the 4.0 software decryption problem but can't find it downloadable anywhere and wonder if that is even the solution to my problem. The sync emails come in and go out of my mailbox but after that I get the red X of death on the blackberry. I'm at the end of my rope and Nextel won't help because of the Exchange deal which I think is simply an excuse to be honest.

Any help is greatly apprecaited!!!
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Old 05-02-2005, 08:25 PM   #2 (permalink)
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It's always been my understanding that the redirector needs an Exchange server, but who knows? One question: is your desktop running Outlook as the client for your corporate mail server?
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Old 05-04-2005, 05:09 PM   #3 (permalink)
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Yes, I run a outlook client as access to corporates POP3 sendmail server
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Old 05-04-2005, 07:40 PM   #4 (permalink)
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Find out what filters your IS guy is using. You may have to unistall or modify your redirector for pop3 instead of Exchange. It is one of the questions it ask when you first install it. I have dbclean but you would have to get it from Nextel or RIM. If you get a red x and Transaction Decryption error, you will have to uninstall all Blackberry programs, run dbclean from your c drive...twice to be sure. Reboot and reinstall everything. I have also wiped my blackberry through the options/security just to be sure...
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Old 05-04-2005, 07:40 PM   #5 (permalink)
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I had the "red X of death" problem and remedied it with dbclean.exe. Are you able to receive corporate e-mails on your BB, though?
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