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Old 05-16-2007, 11:20 AM   #1 (permalink)
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Default Contacts not synching on Nextel/Sprint Devices

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Hi Everyone!

Currently, our environment consists a BES 4.0.6.12 in conjunction with Microsoft Exchange 2003 SP2.

Our users have several different providers - mainly Verizon and Nextel, a couple of TMobile.

When activating a new device, everything syncs properly. However, if at any time after that, Nextel user adds a Contact to their Contacts Folder, it does not synchronize on their Blackberry. The Contact stays present in Outlook so I do not think this is an Exchange issue.

I've tested this with my Verizon and TMobile users and if they add a Contact in Outlook it synchronizes with their Blackberry almost immediately.

So at this time, I've narrowed it down to happening only on Nextel Devices and that it's not an Exchange/Outlook Issue.

Any thoughts?

Thanks in Advance,
Jameson
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