Originally Posted by stevepius
I went to the BIS site and put in my school email address (both @mu.edu and @marquette.edu) and it says "We were unable to configure this e-mail account. Please read and follow the instructions on the screen". Am I missing something?
No, you're probably not missing anything.
It sounds like you don't have a publically accessible mail server... which is not uncommon.
For security reasons, many companies (and schools) will set up their network so that the mail server is only accessible from the internal network, and force remote users to access the internal network via VPN connectivity.
You really need to find someone in the IT department at your school who can, and is willing to, let you know what your options are. You may have none.