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Old 05-21-2007, 02:59 PM   #1 (permalink)
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HI,

I have a client that has BES 4.x on Exchange and 8700's. One of the users gets a new message and then it disappears off the BB soon after it gets received??? The other users are not having the same problem. Any ideas? The message is still available in the Inbox of Outlook.

Thanks,
Dave

Last edited by bigwavedave : 05-21-2007 at 03:16 PM. Reason: more info
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Old 05-21-2007, 03:38 PM   #2 (permalink)
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How's the handheld's memory situation? Consider clearing some memory out.
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Old 10-15-2007, 05:23 PM   #3 (permalink)
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I have a user with the same issue. Memory is NOT the problem. he has currently used only about 50%.
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Old 10-15-2007, 05:25 PM   #4 (permalink)
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Menu>Options>Status "What is the free memory?"
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Old 10-15-2007, 05:36 PM   #5 (permalink)
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or he could be hiding his sent messages

Messages > Options > Hide Sent Messages = NO
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Old 10-15-2007, 05:39 PM   #6 (permalink)
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Do they possibly have any filters set?
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