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Old 05-04-2005, 06:34 AM   #1 (permalink)
Kul
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When messages are deleted from Desktop outlook, the messages are not being deleted from the device even after a synchronisation.

I have reinstalled the desktop Manager, and also done the Hard reset.
the Messages can be sen in the deleted items in outlook.

any ideas ?
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Old 05-04-2005, 06:44 AM   #2 (permalink)
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Is your device connected to a BES server or a BWC internet account?

Whats the version of device (7230/7100) and software version?

have you done a reconcile now on the BB device?
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Old 05-04-2005, 07:02 AM   #3 (permalink)
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I have the very same issue, using a 7290 on a BES.
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Old 05-04-2005, 07:08 AM   #4 (permalink)
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The devices are 7520 and 7250, and yes we are connected to the BES2000 Server. Desktop Manager 3.6

I havent done a reconcile yet

Last edited by Kul : 05-04-2005 at 07:24 AM.
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Old 05-04-2005, 09:07 AM   #5 (permalink)
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on the device, can you check that in Messages, in Options, is Delete On set to Mailbox and Handheld and that Reconcile is set to ON?
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