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Old 05-23-2007, 11:36 AM   #1 (permalink)
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Default 'Loaner' Blackberry devices at your company?

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I get a lot of questions from different departments at my company about having 'loaner' Blackberry devices for them to have when people travel. Thus far I have told them there is no such thing, due to having to set them up for each person as it's loaned out, along with the added hassle of someone who is not familiar with the device (training issues).

I'm curious if there are companies who do have a 'loaner pool' of device and how you handle them.
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Old 05-23-2007, 11:45 AM   #2 (permalink)
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We tried the loaner route for short-term engagements, days to weeks, and it failed miserably. Problems ranged from usability to desktop software clashes or expectations or Palm software being loaded, etc.

We now to 'loaners' for longer-term needs to the tune of months to a year or two. And then reclaim them upon return to the home office. That effectively is not a loaner anymore.

So I'm in your boat. -Pk
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Old 05-23-2007, 11:46 AM   #3 (permalink)
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We have 1 loaner device. It's an unlocked Cingular 7290 with an unlimited international BB data plan. Takes a beating but does the job.
Most of our frequent travellers are already using GSM devices, so we rarely need to loan it out. It's just for the users on Verizon Wireless who need e-mail access while abroad.
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Old 05-23-2007, 12:35 PM   #4 (permalink)
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Our IT group do not keep loaners but if a department wants to but 1 for their traveling users the department pays for it.
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Old 05-23-2007, 12:38 PM   #5 (permalink)
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All of our cell phones and BB's get charged back to the user's dept, so that wouldn't change. I just don't want to get into the hassle of having to help someone set up the device every time they switch who's using it.
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Old 05-23-2007, 01:10 PM   #6 (permalink)
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Quote:
Originally Posted by juwaack68 View Post
I just don't want to get into the hassle of having to help someone set up the device every time they switch who's using it.
It's really not that difficult at all.
When you get the device back (or when you're supposed to get the device back) just do a remote wipe.
Then do a wireless EA for the next user.
Swapping from one user to another should only take a few minutes at most.

Training the end user... well that's another issue altogether. ;)
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Old 05-23-2007, 01:17 PM   #7 (permalink)
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We maintain a loan pool of 20 devices, primarily for international travel but also used for longer term national travel. Frankly it's a PITA
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Old 05-23-2007, 01:35 PM   #8 (permalink)
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We actually force people to get an international rate plan it they plan to travel outside the country. Previously we had people rent an international device but that because more work than its worth.

I recommend that you tell them to either buy a BlackBerry or take their laptop on thier business trip/vacation. Just because they are a cheap and/or lazy doesn't mean you have to do extra work. If they only have a desktop then they must not be important enough to have remote access to their email.

Of course you might want to say that in a more politically correct way.
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Old 05-23-2007, 04:32 PM   #9 (permalink)
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Quote:
Originally Posted by d_fisher View Post
Just because they are a cheap and/or lazy doesn't mean you have to do extra work. If they only have a desktop then they must not be important enough to have remote access to their email.
My thoughts EXACTLY.
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Old 05-23-2007, 05:19 PM   #10 (permalink)
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Quote:
Originally Posted by hannahkat View Post
We maintain a loan pool of 20 devices, primarily for international travel but also used for longer term national travel. Frankly it's a PITA
you mean you actually get given them back I know I wouldn't!!
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Old 05-23-2007, 06:11 PM   #11 (permalink)
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Wirelessly posted (BlackBerry7130e/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/104)

And that is the other problem. Our Helpdesk has a pool of loaner cell phones, and they get them back all beat up - if they get them back at all. I won't go thru that hassle.
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Old 05-24-2007, 09:57 AM   #12 (permalink)
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We don't have loaner devices. Either you're issued a Blackberry or you're not. About 1/4 of our employees are issued BB's.

Even with EA there are other hassles related to loaner Blackberries and we only have one staff member who supports and deploys Blackberries as part of his other duties (and that takes a small part of his total time).

Last edited by takeshi : 05-24-2007 at 09:58 AM.
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Old 05-24-2007, 10:57 AM   #13 (permalink)
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We have a loaner pool of about 3-5 blackberry's all ready with full international coverage for when a VIP needs international traveling capabilities. I just keep track in a simple spreadsheet who has a particular device and for how long.

I never do any number swapping of sorts however, they get whatever number they get and normally I suggest them just leaving a vmx. on their normal phone to tell them the temp. number..
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