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Old 05-24-2007, 12:40 PM   #1 (permalink)
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I've searched around for the answer on this but i'm still lacking in understanding:

If a user looses or gets a BB stolen. I'm aware I can go onto my BES server and wipe the handheld.

If the user finds the handheld later what is the process in getting it up and running again?

Must they reload the OS from a desktop manager? What exactly gets wiped?

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Old 05-24-2007, 12:59 PM   #2 (permalink)
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I'm wondering this as well? Does it just wipe user data and leave the OS or what?
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Old 05-24-2007, 01:24 PM   #3 (permalink)
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The 'Erase & Disable' (wipe) feature of BES merely erases all user data on the Blackberry, and disconnects the device from BES. It does not erase applications or the handheld operating system.
It doesn't brick the device.

If the device is ever recovered, you would just need to have the user do an Enterprise Activation to re-establish connectivity to the BES.
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Old 05-24-2007, 01:59 PM   #4 (permalink)
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So I'm getting my new 8800 this week. I'm going to have my IT dept. use that option. It will then erase all my e-mail, contacts, txt messages, calender and memos correct? At that point it's safe to send to the person that purchased it right?

Then I load all of that back onto my 8800 from my desktop manager from the backup file, and reconnect to the BES on the 8800, and that's it. Right?
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Old 05-24-2007, 02:03 PM   #5 (permalink)
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Quote:
Originally Posted by IanHummel View Post
At that point it's safe to send to the person that purchased it right?
I guess that depends on your definition of 'safe'. The device probably has an IT policy on it which was sent by your BES. This IT policy will NOT be removed by doing a wipe. If this policy restricts features on the device, then whomever inherits your BlackBerry will end up with a crippled device.
You might ask your IT department to send the device a Default (unrestricted) IT policy before they wipe it.

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Originally Posted by IanHummel View Post
Then I load all of that back onto my 8800 from my desktop manager from the backup file, and reconnect to the BES on the 8800, and that's it. Right?
That's up to your IT department. The might (and probably should) have all of your contacts, memos, tasks, etc... stored server-side. They should populate on the new device wirelessly when you activate it.
You should as your IT department how this is handled in your environment.
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Old 05-24-2007, 02:22 PM   #6 (permalink)
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Wow awsome answer to my post. Thanks for the information!
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Old 05-24-2007, 02:29 PM   #7 (permalink)
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I got another one for you - I need to replace a users lost handheld.
If I send a wipe and disable - can I safely dispatch a new activation so that the user can activate his new Blackberry?

How long after you send the Wipe and Disable command do you need to wait before making changes to or deleting the account?

Spydertech

Last edited by Spydertech : 05-24-2007 at 02:30 PM.
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Old 05-24-2007, 02:39 PM   #8 (permalink)
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Spydertech... did you get confirmation that the wipe completed successfully?
If you look in Blackberry Manager, what's the 'Status' say for this particular user? Does it say Running, or Initializing?
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Old 05-24-2007, 03:01 PM   #9 (permalink)
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Quote:
Originally Posted by IanHummel View Post
So I'm getting my new 8800 this week. I'm going to have my IT dept. use that option. It will then erase all my e-mail, contacts, txt messages, calender and memos correct? At that point it's safe to send to the person that purchased it right?

Then I load all of that back onto my 8800 from my desktop manager from the backup file, and reconnect to the BES on the 8800, and that's it. Right?
You can wipe the device of all data yourself - you don't need the BES Admin to do it for you. Options (icon), Security Options, General Settings, press the menu button and click Wipe Handheld.

If your company has 4.0 or higher BES, you don't really need to reload any data using the Desktop Manager (unless you want to restore ALL of the mail that was on the old device to your new device....but you'll get the last 5 days worth of email anyway).

The BES 'wipe' (aka, 'kill') is primarily meant to be used for devices that have been lost or stolen and ya can't get your hands on it to remove the data.
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Old 05-24-2007, 04:27 PM   #10 (permalink)
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Juwaack,

So when they assign my new 8800 to the BES, all my contacts, calender, etc. that was on the 8700 previously will be put onto the 8800? What about messages that were marked as "saved" on the 8700, will those be gone?

Once I do the steps you just said, will the device be ok to send to a new person for them to use, free of all my old data? We don't have any IT policies that restrict anything that I know of (i've never ran into anything).

As far as my blackberry e-mail address, how do I get that transferred to the new Blackberry? Last time I washed my 8700 and had to buy a new one, i lost my blackberry e-mail address and had to create a new one.
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Old 05-25-2007, 10:03 AM   #11 (permalink)
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Quote:
Originally Posted by IanHummel View Post
So when they assign my new 8800 to the BES, all my contacts, calender, etc. that was on the 8700 previously will be put onto the 8800? What about messages that were marked as "saved" on the 8700, will those be gone?
It will when they run your BB through Enterprise Activation. Adding an account for you to the BES isn't the same as an EA. IIRC, saved messages are only saved on your BB and you'll probably need to use the Backup utility to transfer them. Same is true for any old email that you want to keep as EA only pushes out a very limited amount of old email.

Quote:
Originally Posted by IanHummel View Post
Once I do the steps you just said, will the device be ok to send to a new person for them to use, free of all my old data? We don't have any IT policies that restrict anything that I know of (i've never ran into anything).
A BIS transfer (see below) and device wipe via Options->Security will do it.

Quote:
Originally Posted by IanHummel View Post
As far as my blackberry e-mail address, how do I get that transferred to the new Blackberry? Last time I washed my 8700 and had to buy a new one, i lost my blackberry e-mail address and had to create a new one.
If you're staying with the same carrier you can transfer your BIS account to a new BB. You need the PIN and IMEI (Options->Status) of the new Blackberry. The transfer will take care of directing new email but you need to remove the service books from the old BB (device wipe will do this).
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Old 05-25-2007, 12:20 PM   #12 (permalink)
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takeshi,

Who do I go through to do a BIS transfer, T-Mobile or RIM? If RIM, what is their CS number, I've been having a hard time getting to a live RIM CS rep that can do things like this. Also, is it possible to transfer the PIN of the old BB to the new one or will that have to change?
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Old 05-25-2007, 12:28 PM   #13 (permalink)
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Quote:
Originally Posted by IanHummel View Post
takeshi,

Who do I go through to do a BIS transfer, T-Mobile or RIM? If RIM, what is their CS number, I've been having a hard time getting to a live RIM CS rep that can do things like this. Also, is it possible to transfer the PIN of the old BB to the new one or will that have to change?
You do the transfer yourself, by logging into your BIS account and choosing the 'Change Handheld' option.
https://my.t-mobile.com/Login/Default.aspx

You can't transfer a PIN from one device to another. The PIN is hardcoded into the equipment and cannot be changed.
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Last edited by penguin3107 : 05-25-2007 at 12:31 PM.
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Old 05-25-2007, 01:17 PM   #14 (permalink)
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Thanks for everyones help! You all provided some great information.
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