I am working with an 8700G on BES, TMO, running 4.2 (8700C_PBr4.2.1_rel126_PL220.127.116.11_A18.104.22.168_OPTUS. exe). And using Desktop Manager 4.2 SP2.
Here is the problem that doesn't seem to have a happy solution:
Whenever I allow Desktop Manager to run an auto backup or start a manual backup of th device, the backup dies when backing up the Messages database. I usually get a windows "Communication Error" dialog box with the following error message:
"The data was not recognized by the device."
In checking RIM's knowledge base and the forums on this problem and that specific error message, the only definitive answer I can find is to delete the messages database and start the database from scratch. While this seems easy enough, I have a year of messages on the device and have found that this acts as an invaluable reference tool on a daily basis. To kill it all and have to start over seems like a real loss.
The other major issue for me here is I would like to upgrade to one of the newer 4.2 releases (8700M_PBr4.2.1_rel149_PL22.214.171.124_A126.96.36.199.exe) and cannot do so because the messages database cannot be backed up for the upgrade.
Any suggestions? Is there any way to determine what message is causing this? Maybe I could delete it or something...
Thanks for your time and any ideas would be appreciated.
For reference here is RIM's less than desirable article on this error message: BlackBerry Search Results