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Old 05-24-2007, 08:39 PM   #1 (permalink)
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Hello All:

I am working with an 8700G on BES, TMO, running 4.2 (8700C_PBr4.2.1_rel126_PL2.3.0.67_A4.2.1.85_OPTUS. exe). And using Desktop Manager 4.2 SP2.

Here is the problem that doesn't seem to have a happy solution:

Whenever I allow Desktop Manager to run an auto backup or start a manual backup of th device, the backup dies when backing up the Messages database. I usually get a windows "Communication Error" dialog box with the following error message:

"The data was not recognized by the device."

In checking RIM's knowledge base and the forums on this problem and that specific error message, the only definitive answer I can find is to delete the messages database and start the database from scratch. While this seems easy enough, I have a year of messages on the device and have found that this acts as an invaluable reference tool on a daily basis. To kill it all and have to start over seems like a real loss.

The other major issue for me here is I would like to upgrade to one of the newer 4.2 releases (8700M_PBr4.2.1_rel149_PL2.3.0.77_A4.2.1.94.exe) and cannot do so because the messages database cannot be backed up for the upgrade.

Any suggestions? Is there any way to determine what message is causing this? Maybe I could delete it or something...

Thanks for your time and any ideas would be appreciated.

Jarrett

For reference here is RIM's less than desirable article on this error message:

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Old 05-24-2007, 08:50 PM   #2 (permalink)
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Quote:
Originally Posted by Jarrett View Post
Hello All:

I am working with an 8700G on BES ... I have a year of messages on the device and have found that this acts as an invaluable reference tool on a daily basis. To kill it all and have to start over seems like a real loss.
If you're on a BES then I would assume that the messages to which you have access on your BlackBerry device also reside within your mailbox on the server; is this correct? If this is the case, then deleting the corrupted mailbox from your device will not matter. Once you've upgraded your handheld device you can re-synchronize with your mailbox via the BES and everything from the server will be copied to your device.

If, however, some of your year's worth of messages are from BIS service email accounts then I think you may be out of luck.
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Old 05-24-2007, 08:57 PM   #3 (permalink)
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Originally Posted by markhutchison View Post
If you're on a BES then I would assume that the messages to which you have access on your BlackBerry device also reside within your mailbox on the server; is this correct? If this is the case, then deleting the corrupted mailbox from your device will not matter. Once you've upgraded your handheld device you can re-synchronize with your mailbox via the BES and everything from the server will be copied to your device.

If, however, some of your year's worth of messages are from BIS service email accounts then I think you may be out of luck.
Hi Mark. Thanks for the quick reply. Yes, I use BES and yes all those messages are still within my BES mailbox. But I thought old messages won't sync down to the device when re-activating it? I do know that my provider (Intermedia.net) does use the OTA backup feature but I wasn't aware it had the entire messages database backed up and would resend the entire thing back down with a new enterprise activation. Can you confirm this is what you're saying?

Thanks!

Jarrett
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Old 05-24-2007, 09:14 PM   #4 (permalink)
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You're not connected to a USB hub are you?
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Old 05-24-2007, 09:58 PM   #5 (permalink)
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Wirelessly posted (8703e Sprint: BlackBerry8703e/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/104)

The re-sync will only go back 30 days. Have you tried deleting your PIM configuration files and the re-syncing. I know that this is a little old-school, but it is worth a shot and would not impact your messages.

By the way, when way the last time you had a sucessful back-up?
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Old 05-25-2007, 04:16 AM   #6 (permalink)
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You're not connected to a USB hub are you?
No, no USB hub. I actually did re-install the drivers and also switch to the other USB port just to make sure it wasn't some sort of time out or comms error, no luck.
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Old 05-25-2007, 04:24 AM   #7 (permalink)
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Quote:
Originally Posted by jtdarden View Post
Wirelessly posted (8703e Sprint: BlackBerry8703e/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/104)

The re-sync will only go back 30 days. Have you tried deleting your PIM configuration files and the re-syncing. I know that this is a little old-school, but it is worth a shot and would not impact your messages.

By the way, when way the last time you had a sucessful back-up?
Just gave that a try, as it couldn't hurt, didn't work.

The last successful backup was about a month ago...

Any other ideas?

Thanks again!

Jarrett
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Old 05-25-2007, 10:12 AM   #8 (permalink)
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Wirelessly posted (8703e Sprint: BlackBerry8703e/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/104)

Well, if you delete the message box and/or do a handheld wipe, your restore will get you back everything except the last 30 days. Kinda looks like a last resort if all else fails. You could always reforward the important emails and refile them so you have them on your handheld.

Probably not what you want to hear.

By the way, if you do this, make sure you turn the radio off before you do the handheld wipe, then do the restore of your most recent backup, and then do the enterprise activation (regenerate encryption key). Otherwise, it will start delivering new messages, and when you restore from backup it will over-ride the new messages.

Good luck.
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