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Old 05-26-2007, 02:01 AM   #1 (permalink)
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Join Date: Mar 2007
Model: 8100
Carrier: Airtel
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Arrow Airtel or Hutch? All India, pls advice.

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Ok, I know a limited number of people here might be aware of these two carriers but I will love to have some insight from the experiences of people actually using Airtel and/or Hutch services.

Some parameters that we can talk about could be -
1. Customer support - For me its the numero uno - the most imp thing I look for before dealing with any company. I mean ultimately things boil down to the humans and nothing satisfies you more than a knowledgeable customer exec at the other end who KNOWS what you are really looking is not answers to question, but a solution to ur problems.. Personally, its very imp for me.
2. Availabilty of latest OS - Which of the two keep their OS updates latest.
3. Rates - esp data charges
4. Whose website is easy to use, and what all can be done via their website? for ex, bill payment? can i switch plan? change my billing address? etc.
5. Any other imp point that clicks in ur mind.

People using airtel / hutch services, please do pool in ur insights -it will be really helpful to me, as well as to a lot of people who are still deciding which carrier to get the BB services from in India.

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