I was just added to my company's BES server, and am happily sending and receiving corporate mail. But I lost access to my personal mail account.
Before BES, I had my Blackberry set up to receive personal mail through the blackberry web client (BWC)
. I am still receiving messages through this account, but I can't respond to these messages and anything over about 5KB is unable to be retrieved. Error message: “More request cannot be completed. Service book information not found.”
I spent some time on the phone with T-Mobile, and we looked at service books and mail setup. The T-Mobile guy thinks a change is necessary on my company's BES server: if I go into Options -> Service Book, there’s an entry for “Web Client” that appears to be disabled. (“IPPP for BIBS”, “E-mail setup” and “T-Mobile USA WAP Transport” are also disabled.) And if I go into Options -> Message Services, “Desktop” is the only available option. The T-Mo guy expected to see an option like “Desktop + Web Client”. I also notice for personal messages that “Using” comes up in the BB’s mail header as “Unknown”, and “Folder” is one of the folders in my Exchange account.
Any thoughts on this? There are people who use BES and BWC to manage two separate e-mail addresses without any problems, right? Suggestions as to what I should tell my BES administrator to do (or even better, what I can do to fix this myself) would be much appreciated.