Q: When you pushed service books to 8830 after device change, have they all arrived, one for each email address?
A: no, but i was getting emails
Q: Have you received a message (looks like email) that your device was activated on the network?
That would explain.
lol yes...spare me the extreme obvious like *228, pull battery, send service books
You neglected to mention that while you did obvious step of pushing service books they did not arrive.
With that minor detail included, the problem description changes from 'works like crap'
to 'Unable to receive service books on device after device swap'- which is much easier for support to troubleshoot.
If service books still not arrive to device when you send them from BIS web page- call support and tell them that your new device is 'Unable to receive service books after device swap.'