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just got an 8830...and....

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Old 06-09-2007, 02:47 PM   #1 (permalink)
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Default just got an 8830...and....

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i got yesterday, and now it wants to work like crap ever since i changed the ESN number on it to a different account! what is this mickey mouse BS?

EVDO works when it wants to
Browser...cant get it back since the hard reset that vz told me to do
cant go more than 2 pages in opera before i need to pull the battery
and other weird stuff

wtf is with blackberry...cant they do anything right? crap like this makes me wanna get a palm device.
Last edited by phinger23 : 06-09-2007 at 02:51 PM.
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Old 06-09-2007, 02:49 PM   #2 (permalink)
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try formatting and reloading your operating system (see the BB FAQ for help on this or search the forums...)
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Old 06-09-2007, 02:52 PM   #3 (permalink)
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why am i not getting the service books for the browser?
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Old 06-09-2007, 02:55 PM   #4 (permalink)
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i dont understand this...and the mutants at verizon are a waste of time. a freakin ESN change causes all these problems?
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Old 06-09-2007, 03:04 PM   #5 (permalink)
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Wirelessly posted (Cingular 7130c: BlackBerry7100i/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/103)

Did you dial *22899
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Old 06-09-2007, 03:05 PM   #6 (permalink)
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lol yes...spare me the extreme obvious like *228, pull battery, send service books
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Old 06-09-2007, 03:18 PM   #7 (permalink)
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ok, now i got evdo, a browser, but the gmail and google maps application wont work, which both worked...before the ESN change!!!!!!1!!!!
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Old 06-09-2007, 03:40 PM   #8 (permalink)
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> got yesterday, and now it wants to work like crap ever since i changed the ESN number on it to a different account!

Can you explain in more details what have you done?

Did you perform 'Change device' from BIS Web page or have you done something else?

If this was the device change, was it reported as successful?

When you pushed service books to 8830 after device change, have they all arrived, one for each email address?

Have you received a message (looks like email) that your device was activated on the network?
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Old 06-09-2007, 04:23 PM   #9 (permalink)
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Keep in mind that RIM has had an outage last night and this morning. That could be part of the problem.

Stop ranting and raving and chill a bit. As Berry One has asked, tell us what you have done so far.
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Old 06-09-2007, 11:20 PM   #10 (permalink)
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Quote:
Originally Posted by Berry One View Post
Q: Can you explain in more details what have you done?
A: like i said, i did an esn change

Q: Did you perform 'Change device' from BIS Web page or have you done something else?
A: yes, i preformed a change device from BIS

Q: If this was the device change, was it reported as successful?
A: YES


Q: When you pushed service books to 8830 after device change, have they all arrived, one for each email address?
A: no, but i was getting emails

Q: Have you received a message (looks like email) that your device was activated on the network?
A: no

now evertying is finally working. except for my ramble IM, but i never got a chance to see if that works or not before all these shenanigans.
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Old 06-10-2007, 08:09 AM   #11 (permalink)
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Q: When you pushed service books to 8830 after device change, have they all arrived, one for each email address?
A: no, but i was getting emails

Q: Have you received a message (looks like email) that your device was activated on the network?
A: no

That would explain.

Quote:
lol yes...spare me the extreme obvious like *228, pull battery, send service books
You neglected to mention that while you did obvious step of pushing service books they did not arrive.

With that minor detail included, the problem description changes from 'works like crap' and 'BS' to 'Unable to receive service books on device after device swap'- which is much easier for support to troubleshoot.

If service books still not arrive to device when you send them from BIS web page- call support and tell them that your new device is 'Unable to receive service books after device swap.'
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Old 06-10-2007, 09:58 AM   #12 (permalink)
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Quote:
Originally Posted by Berry One View Post
Q: When you pushed service books to 8830 after device change, have they all arrived, one for each email address?
A: no, but i was getting emails

Q: Have you received a message (looks like email) that your device was activated on the network?
A: no

That would explain.



You neglected to mention that while you did obvious step of pushing service books they did not arrive.

With that minor detail included, the problem description changes from 'works like crap' and 'BS' to 'Unable to receive service books on device after device swap'- which is much easier for support to troubleshoot.

If service books still not arrive to device when you send them from BIS web page- call support and tell them that your new device is 'Unable to receive service books after device swap.'
i forgot to mention that also after my esn change i could not log onto the bis as my acct got locked. and then after that nothing would work in regards to the service books.
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Old 06-10-2007, 11:36 AM   #13 (permalink)
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Having right service books is paramount for successful functioning of blackberry.

Call support and tell them you can't login- they can unlock your account for you.
Push yourself service books after you can login to your account.

You can also ask support push service books to your device. They can do it for you.
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Old 06-10-2007, 11:52 AM   #14 (permalink)
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Are you up and working now?
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Old 06-11-2007, 07:46 AM   #15 (permalink)
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Quote:
Originally Posted by phinger23 View Post
wtf is with blackberry...cant they do anything right? crap like this makes me wanna get a palm device.
How do you know it's RIM and not Verizon if you don't know what the problem is?? It doesn't even sound like your issues are device-specific and are instead issues with your carrier from what you've said so far.

I understand being frustrated but ranting doesn't provide the needed info to troubleshoot issues. If you really think a Palm device would be better you should give it a shot... Though switching devices certainly won't help with carrier-related issues (and seems to be the catalyst in this case).
Last edited by takeshi : 06-11-2007 at 07:52 AM.
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