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Old 06-10-2007, 01:38 AM   #1 (permalink)
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Default Difficulties Changing the Password

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I have blackberry 8800. I tried to install the desktop manager but it requires a passowrd. (Same password as in the device) I tried to enter the password with no success. I'm well aware to the fact that I need to insert letters instead of the numbers. (1234 will be wers) Any way, I don't know what is the reason I could not do it. In order to bypass this I tried to change the password. I went to options>security options>general settings>password and pressed the change password menu. The device asked for the current password but it does not accept the device password on this menu. (It even starts the count of wrong passwords 1/7 2/7 etc....) When I lock the device and unlock it then it start from the last point in the previous menu i.e., 3/7 and it accept the passowrd but when I go to change again the password is not accepted. This is really weired. Can someone assist? (By the way, I'm connected to BES and there is a little red icon next to the password)

Thanks!
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Old 06-10-2007, 01:49 AM   #2 (permalink)
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Default Password trouble

Hi Ronnie.
Sounds like there might be a software problem with your device. Easiest will be for you (or your tech support) to wipe the device and reset the password. The red icon next to the password option indicates that your current policy (set by the BES admins) forces you to use a password to lock the device (i.e. you will be unable to disable this option)
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Old 06-10-2007, 09:27 AM   #3 (permalink)
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Quote:
Originally Posted by ronnyz View Post
I have blackberry 8800. I tried to install the desktop manager but it requires a passowrd. (Same password as in the device) I tried to enter the password with no success. I'm well aware to the fact that I need to insert letters instead of the numbers. (1234 will be wers) Any way, I don't know what is the reason I could not do it. In order to bypass this I tried to change the password. I went to options>security options>general settings>password and pressed the change password menu. The device asked for the current password but it does not accept the device password on this menu. (It even starts the count of wrong passwords 1/7 2/7 etc....) When I lock the device and unlock it then it start from the last point in the previous menu i.e., 3/7 and it accept the password but when I go to change again the password is not accepted. This is really weired. Can someone assist? (By the way, I'm connected to BES and there is a little red icon next to the password)

Thanks!
First, you're definitely on the right track as far as entering the password with Desktop Manager. If you're using a notebook (particularly a ThinkPad), make sure you don't have the embedded numeric keypad engaged. In fact, to guarantee you're entering the correct password, open Notepad, type the password and copy it, then paste it into the Desktop Manager password request prompt.

The red * next to password indicates that it is required by IT policy - meaning the requirement is controlled by your company's IT department.

The reason your password change is not being accepted is probably because it doesn't meet password complexity requirements set by IT policy. Check with your IT department on what the password requirement for your BlackBerry is, although you might be able to tell what it is from your current password. Password complexity is usually a minimum length, and one or more of Upper case, Lower case, Number, and Symbol required (although it would be sadistic or extreme paranoia to require more than length on a BlackBerry!).
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Old 06-10-2007, 06:02 PM   #4 (permalink)
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Thanks for the suggestion. It does not work. I tried with the notepad. This does not help. In addition, If I'm entering the password in the device (when it get's locked) it's fine but in the other menu when it asks for the same password (on the device) it does not work.

I can't understand why the same password on the device is accepted from the unlock menu but not from the scurity menu. If I'll know this then I will solve the issue on the PC too.
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Old 06-10-2007, 06:08 PM   #5 (permalink)
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the BES admin should be able to change the password from the BES. have them change it once, and then try it again.
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Old 06-11-2007, 04:54 AM   #6 (permalink)
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Quote:
Originally Posted by ronnyz View Post
Thanks for the suggestion. It does not work. I tried with the notepad. This does not help. In addition, If I'm entering the password in the device (when it get's locked) it's fine but in the other menu when it asks for the same password (on the device) it does not work.

I can't understand why the same password on the device is accepted from the unlock menu but not from the scurity menu. If I'll know this then I will solve the issue on the PC too.
It is possible that IT policy prohibits connecting through Desktop Manager or changing the password. Check with your IT department.
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