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Old 06-12-2007, 07:47 AM   #1 (permalink)
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Default Some BIS email not hitting handheld?

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-BB8800
-TMO using latest BIS version
-Also on BES

On one of my BIS email accounts not all of the messages are arriving on the handheld? Some do, some don't.

NO filters set on this particular account (but I do have filters set on the BES)

I've sent the latest service books and I have done a search.

Any ideas?

TIA
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Old 06-12-2007, 12:40 PM   #2 (permalink)
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Quote:
Originally Posted by 14pups View Post
On one of my BIS email accounts not all of the messages are arriving on the handheld? Some do, some don't.

NO filters set on this particular account (but I do have filters set on the BES)

I've sent the latest service books and I have done a search.

Any ideas?

TIA
Same issue here.
TMO
8100
BIS
South Florida

Scott
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Old 06-12-2007, 07:37 PM   #3 (permalink)
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Are you using Outlook? If so, do you have "Leave Messages on server" checked under the advanced setup?
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Old 06-13-2007, 10:52 AM   #4 (permalink)
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Quote:
Originally Posted by Dubdub View Post
Are you using Outlook?
...or any POP email client accessing the accounts you have integrated with BIS.
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Old 06-13-2007, 12:40 PM   #5 (permalink)
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Issue fixed itself. No clue why it happened. Worked fine for a month, with no changes on my end, then went nuts for half a day, and now seems to have recovered.

Scott
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Old 06-13-2007, 01:54 PM   #6 (permalink)
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Quote:
Originally Posted by Dubdub View Post
Are you using Outlook? If so, do you have "Leave Messages on server" checked under the advanced setup?
Yes I am using Outlook.

Exactly where would I find that "Advanced Setup' tab.
In DM, TMO's BIS website, the handheld or elswhere?

THX again.
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Old 06-13-2007, 03:52 PM   #7 (permalink)
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Same issue here
sprint
8703e
bis
gmail
chicago market

emails are 30 -40 mins behind in getting to my handheld...
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Old 06-13-2007, 04:00 PM   #8 (permalink)
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Quote:
Originally Posted by ninwest View Post
Same issue here
sprint
8703e
bis
gmail
chicago market

emails are 30 -40 mins behind in getting to my handheld...

Emails will typically be 15 mins behind if you have an "additional" email account set up on the blackberry. the instant "push" is only achieved if you forward emails to your BIS email address. However, with the new Blackberry 8700G OS from T-Mobile, Gmail is constantly checked and arrives instantly.

The BIS network checks your email accounts typically every 15 mins. If you constantly receive emails or receive a substantial amount of them, it checks it more quickly.

-Josh
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Old 06-13-2007, 11:22 PM   #9 (permalink)
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Actually, if you are using GMAIL or Yahoo, it is now pushed immediately.
The new BIS update allows this.
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Old 06-14-2007, 09:22 AM   #10 (permalink)
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Quote:
Originally Posted by 14pups View Post
Exactly where would I find that "Advanced Setup' tab.
It's in Outlook. If you're using a POP3 account with Outlook then Outlook needs to leave email on the server. The option is found under your email account settings. You'll need to open the settings for the email account in question and buried in there are the advanced options.

Sorry, my Outlook is configured only for Exchange email so I can't really walk you through the steps.
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Old 06-14-2007, 11:40 AM   #11 (permalink)
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OK THX but it appears the prob was this:

Potential BIS outage???


Quote:
Originally Posted by takeshi View Post
It's in Outlook. If you're using a POP3 account with Outlook then Outlook needs to leave email on the server. The option is found under your email account settings. You'll need to open the settings for the email account in question and buried in there are the advanced options.

Sorry, my Outlook is configured only for Exchange email so I can't really walk you through the steps.
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