BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-13-2007, 09:46 AM   #1 (permalink)
CrackBerry Addict
 
Join Date: Jun 2007
Location: New Jersey
Model: 8330
PIN: 35AABF91
Carrier: Verizon
Posts: 834
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Here is why Cingular/ATT Customer Service sucks

Please Login to Remove!

I went to cancel a newly formed data contract (1 day old). I called up to cancel and I was told that I could not cancel over the phone, I needed to go to a "corporate Cingular/ATT Store" so I went to a store and I was told that store was privately owned (no, it was not an authorized retailer). Then, I went to another store and they said they were a corporate store but they do not do cancellations. I asked them what the HECK they mean when they say they don't "do" cancellations. They said our computers do not do cancellations. I said that I have a contract that I need cancelled and if no one can cancel the contract, then I am calling the Business Bureau of PA and I'll get my contract cancelled through them because the BB of PA loves to SLAM phone companies. They immediately called customer service while I waited at the desk and low and behold, I was able to cancel over the phone at the Cingular/ATT Wireless store. It took almost an hour to cancel. I got disconnected twice, and they screwed up my Blackberry account (which I also had with another carrier). I had to call up data services, wait another 25 minutes on the phone on hold for data support so they could "release" my BIS crap from their network/server.

If there was a 1-10 rating system for customer service...I would give Cingular/ATT a (-10). The inability to execute a simple function such as cancelling a newly formed account, is beyond my comprehension. They "BS" you so much that they hope you will just forget about it and keep the contract. I have never been treated so poorly by any company before in my life, and the amount of gas that I wasted driving all around the city to different stores is another reason why I am telling my story on here.

MORAL OF THE STORY: DO NOT SPEAK WITH A TIER 1 CUSTOMER SERVICE REP. WHENEVER YOU CALL, IMMEDIATELY ASK TO SPEAK WITH A SUPERVISOR AND REFUSE TO GIVE ANY INFO ABOUT YOUR ISSUE TO A TIER 1 REP. I'm sticking with Verizon and T-Mobile for now. Screw Cingular/ATT
Offline  
Old 06-13-2007, 10:14 AM   #2 (permalink)
BlackBerry Mensa
 
takeshi's Avatar
 
Join Date: Jan 2005
Location: Houston
Model: 8310
Carrier: at&t
Posts: 7,741
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Actually, any at&t customer should know when to call back and try again to hopefully get a knowledgeable rep. It should be standard operating procedure.

I agree, it shouldn't be but it is...
Offline  
Old 06-13-2007, 10:23 AM   #3 (permalink)
CrackBerry Addict
 
Join Date: Jun 2007
Location: New Jersey
Model: 8330
PIN: 35AABF91
Carrier: Verizon
Posts: 834
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by takeshi View Post
Actually, any at&t customer should know when to call back and try again to hopefully get a knowledgeable rep. It should be standard operating procedure.

I agree, it shouldn't be but it is...
Well, i was only a customer for 1 day and i am used to T-Mobile's A+ customer service...so yea...i guess i am spoiled.

it was a bad experience for me which has left me with a bitter taste in my mouth about cingular/att. it's unfortunate
Offline  
Old 06-13-2007, 10:58 AM   #4 (permalink)
Thumbs Must Hurt
 
Join Date: Sep 2006
Location: San Francisco, CA
Model: 9700
Carrier: at&t
Posts: 118
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have had many positive experiences with the at&t reps, but its all about who you get, either way, a ways better then the old Sprint reps a few years ago!
__________________
9700, 9000, 8310, 8300, 8700c, Red 8110, Red 8100, 7130c
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.