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Old 06-13-2007, 08:46 AM   #1 (permalink)
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Default Here is why Cingular/ATT Customer Service sucks

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I went to cancel a newly formed data contract (1 day old). I called up to cancel and I was told that I could not cancel over the phone, I needed to go to a "corporate Cingular/ATT Store" so I went to a store and I was told that store was privately owned (no, it was not an authorized retailer). Then, I went to another store and they said they were a corporate store but they do not do cancellations. I asked them what the HECK they mean when they say they don't "do" cancellations. They said our computers do not do cancellations. I said that I have a contract that I need cancelled and if no one can cancel the contract, then I am calling the Business Bureau of PA and I'll get my contract cancelled through them because the BB of PA loves to SLAM phone companies. They immediately called customer service while I waited at the desk and low and behold, I was able to cancel over the phone at the Cingular/ATT Wireless store. It took almost an hour to cancel. I got disconnected twice, and they screwed up my Blackberry account (which I also had with another carrier). I had to call up data services, wait another 25 minutes on the phone on hold for data support so they could "release" my BIS crap from their network/server.

If there was a 1-10 rating system for customer service...I would give Cingular/ATT a (-10). The inability to execute a simple function such as cancelling a newly formed account, is beyond my comprehension. They "BS" you so much that they hope you will just forget about it and keep the contract. I have never been treated so poorly by any company before in my life, and the amount of gas that I wasted driving all around the city to different stores is another reason why I am telling my story on here.

MORAL OF THE STORY: DO NOT SPEAK WITH A TIER 1 CUSTOMER SERVICE REP. WHENEVER YOU CALL, IMMEDIATELY ASK TO SPEAK WITH A SUPERVISOR AND REFUSE TO GIVE ANY INFO ABOUT YOUR ISSUE TO A TIER 1 REP. I'm sticking with Verizon and T-Mobile for now. Screw Cingular/ATT
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Old 06-13-2007, 09:14 AM   #2 (permalink)
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Actually, any at&t customer should know when to call back and try again to hopefully get a knowledgeable rep. It should be standard operating procedure.

I agree, it shouldn't be but it is...
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Old 06-13-2007, 09:23 AM   #3 (permalink)
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Quote:
Originally Posted by takeshi View Post
Actually, any at&t customer should know when to call back and try again to hopefully get a knowledgeable rep. It should be standard operating procedure.

I agree, it shouldn't be but it is...
Well, i was only a customer for 1 day and i am used to T-Mobile's A+ customer service...so yea...i guess i am spoiled.

it was a bad experience for me which has left me with a bitter taste in my mouth about cingular/att. it's unfortunate
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Old 06-13-2007, 09:58 AM   #4 (permalink)
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I have had many positive experiences with the at&t reps, but its all about who you get, either way, a ways better then the old Sprint reps a few years ago!
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