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Old 06-14-2007, 07:31 AM   #1 (permalink)
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I just switched from having several Treo's to the Blackberry Curve and I must say I am loving it. I'm having one issue using BIS (Exchange Server) on AT&T. I'm at my computer and a new email arrives to Outlook (and then to my phone). If I read it in Oulook, it never shows up as being read on the BB. I searched the forum but couldn't find a post explaining what I'm doing wrong. If I delete it from Outlook it disappears from my BB but can't get it to display as a read mail (if already opened from Outlook)
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Old 06-14-2007, 07:41 AM   #2 (permalink)
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Do you have an option to 'reconcile now'? I've seen this issue occur when a the 'desktop [sync]' service book is corrupted. You can try, going to the service books in advanced settings and deleting the 'desktop [sync]' book and undeleting it.
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Old 06-14-2007, 08:02 AM   #3 (permalink)
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How are you set up to retrieve email from your Exchange server? In a number of cases what you're looking for isn't possible with BIS.
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Old 06-14-2007, 08:03 AM   #4 (permalink)
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Welcome to the Forums.

Last edited by JSanders : 06-14-2007 at 08:05 AM.
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Old 06-15-2007, 05:01 AM   #5 (permalink)
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I'm setup to retrieve mail via Outlook web access. Basically, any changes I make to mail in Outlook do not update on my BB.
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Old 06-15-2007, 06:08 AM   #6 (permalink)
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Quote:
Originally Posted by hwood99 View Post
I'm setup to retrieve mail via Outlook web access. Basically, any changes I make to mail in Outlook do not update on my BB.
Then what you're experiencing is normal. You're set up via BIS.
Read/Unread marks will not reconcile via BIS to Outlook Web Access.
You need a BES for full reconciliation with your Outlook mailbox.
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BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org

Last edited by penguin3107 : 06-15-2007 at 06:09 AM.
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Old 06-15-2007, 06:40 AM   #7 (permalink)
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Thanks for your help. I tried to setup BB Mail Connector on a computer at work but it couldn't get passed our corporate firewall.
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Old 06-15-2007, 09:49 AM   #8 (permalink)
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I actually wouldn't recommend using Mail Connector or Redirector anyway. They both tend to be very unreliable -- in my experience anyway.
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