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Old 05-11-2005, 12:06 AM   #1 (permalink)
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Default Ringtones from Handango...

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Old 05-11-2005, 09:47 AM   #2 (permalink)
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Default Handango = Problem :-(

Originally Posted by teskew
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Be forewarned that Handango is one of the worst customer service organizations to deal with. As a Treo owner I purchased a number of programs from them. Once my phone was swapped (warranty), they all stopped working due to the ESN change. Should be a simple customer service issue to get a new software key issued, after all - I did BUY the stuff.

This was a complete nightmare. Only on line customer service available, no response for >2 weeks, no satisfaction because they couldn't understand the issue... Finally had to call Amex and dispute the charge to get my money back.

I know everyone has their own unique experiences, but I decided to vocalize my displeasure with Handango each time I saw their name. Cool logo - nice software - but the customer service is as bad as I could imagine. I don't know much about sources for Bb programs, but my Handango experience made me a LOYAL PalmGear customer. I would look at alternatives first...
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