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Old 05-11-2005, 01:09 PM   #1 (permalink)
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I Have this customer who has a BB7520 and all of a sudden his emails stopped opening automatically when he takes his BB out of the holster. Is there a setting that may have been changed or is this a defecetive unit...please help!! I have called a couple different support lines but that was a major waste of time.
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Old 05-11-2005, 01:53 PM   #2 (permalink)
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How long is the elapsed time between the receipt of the message, and the removal from the holster ?

If you receive a message, I think it will only auto-open on holster removal within about 15 seconds of receipt of the message.
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Old 05-13-2005, 08:09 AM   #3 (permalink)
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he is unholstering the unit right away, however I didn't know about the 15 seconds.
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