05-11-2005, 10:01 PM
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| | Desktop Synchronization Error
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I have a 7520 that I synchronize (USB) with my corporate Outlook calendar, tasks, etc., using Desktop Manager. A few days ago during synchronization, I began getting an error message that the connection to the MS Exchange server was not available, and an "internal synchronization error #4238" in the sync log. This would terminate the synchronization. I've confirmed that it only effects the calendar, since the other items (tasks, notes, contacts) sync appropriately if I don't sync the calendar.
I've done multiple searches, and even found a Blackberry tech note about this error. The note discusses creating a more elaborate log file that is sent to Blackberry support for analysis.
I've tried the suggestions I've seen in the forum for similar issues, i.e., created a new Outlook profile, performed a hard reset of the 7520, but nothing seems to help.
I'd appreciate any help in the matter.