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Old 05-11-2005, 10:01 PM   #1 (permalink)
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Default Desktop Synchronization Error

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I have a 7520 that I synchronize (USB) with my corporate Outlook calendar, tasks, etc., using Desktop Manager. A few days ago during synchronization, I began getting an error message that the connection to the MS Exchange server was not available, and an "internal synchronization error #4238" in the sync log. This would terminate the synchronization. I've confirmed that it only effects the calendar, since the other items (tasks, notes, contacts) sync appropriately if I don't sync the calendar.

I've done multiple searches, and even found a Blackberry tech note about this error. The note discusses creating a more elaborate log file that is sent to Blackberry support for analysis.

I've tried the suggestions I've seen in the forum for similar issues, i.e., created a new Outlook profile, performed a hard reset of the 7520, but nothing seems to help.

I'd appreciate any help in the matter.
Old 11-15-2006, 08:22 PM   #2 (permalink)
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Default Unable to get an Outlook or Exchange record.

In my case, I encountered this same problem when syncing with Exchange public folders (via USB). When I removed the public folders from the sync setup, the synchronization proceeded without a problem.

To continue syncing with the Exchange Public Folders, turn OFF Cached Exchange Mode. One can still use the Cached Exchange mode in Outlook by letting Intellisync sync with an Outlook profile that does not use Cached Exchange mode, while letting Outlook default to a second profile that uses Cached Exchange mode.

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