BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 06-21-2007, 05:39 AM   #1 (permalink)
New Member
Join Date: May 2007
Model: 8700
Carrier: O2
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BlackBerry only displays the header of a e-mail message.

Please Login to Remove!

We have a user who's BlackBerry device is only receiving the header of e-mails. Strangely, the user is able to send e-mails from the device, all of which appear in sent items on the desktop (Lotus Notes) and device.

We have ruled out the following:
A filter in BlackBerry Desktop Manager is set to forward just the header of messages.
The computer drive, where the BlackBerry Enterprise Server Software is installed, is full.
Certain encryption settings are configured in the BlackBerry device user's Lotus Notes client.

We have also delted/re-added the user from the bes, and delted/re-sent service books.

The BES (4.1) we administer currently has 500+ users, this is the only user effected.

Thank You for your assistance.
"Alway's look on the bright side of life.....

Last edited by 6 minute storm : 06-21-2007 at 05:41 AM.
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Copyright 2004-2014
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.