Originally Posted by Dubdub
If ten of then said the same thing, I wouldn't classify them as idiots. I would say that is the company policy and there isn't much any of us can do about it. Like it or not, you appear to be stuck until the end of the billing cycle.
Unless someone who posted actually works for Sprint, I don't think they have that much credibility with this issue. Sorry posters, but that is my opinion on this one.
I'm sure it is company policy if they are all saying the same thing.
That doesn't change the fact that I think it is beyond just "wrong" that it is Sprint policy. The phone is not owned by Sprint. If there is an active line, I have no problem with requiring a phone to be associated with that line. But if the line is inactive, which it MUST be in this case if the port has completed, then the phone is not Sprint's to hold hostage, as they do not own that phone.
If Sprint's computer system required an ESN, they could assign a dummy ESN and let the person do with their phone as they please. But they have chosen not to, and to me that practice should be illegal since they don't own the phone.