Everyone who has ever dealt with BCE, Bell Canada, Bell Mobility, Bell World; or any of its other iterations knows how painful it can be.
This latest episode shows what I mean:
I was planning to upgrade to an 8830 from my 8703e in the near future, but I was in no panic to do so. Yesterday, the scroll wheel on the 8703e broke, so I trotted off to my local Bell store to see if the 8830 had arrived yet.
Yes, replied the clerk we have some in stock but I can't sell you one because you are an existing
customer and these are only for new
"But my 8703e is broken, I need a new one and you have new ones to sell" I replied.
"Sorry", said the clerk "I can't help you"
I went to another store which was sold out of 8830's but the clerk there did confirm the crazy Bell policy that if you are an existing Bell customer you are "pond scum" but if you are not, you are a potential new customer and treated slightly better than dog crap. He checked on their computer and they had some in another store which he directed me to where, after waiting 20 minutes to get served, I was able to give them an excessive amount of money!
Apparently this policy of restricting sales of high demand items applies primarily in "high-volume" stores.
I would have changed carriers long ago, but I live in an rural area of poor service and only Bell has a reliable signal here.