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Old 07-12-2007, 12:34 PM   #1 (permalink)
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Default Blackberry's vs IMF

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So, this is the second time the office's blackberrys have gone down. They're capable of sending, but not receiving. We're on BIS, using redirectors, multiple bb models. The only common thread between the two events is that I've re-enabled Exchange 03's Intelligent Msg Filter.

Now, if it were a)blocking the emails or b)throwing them all into the junk mail folder of outlook, I'd have an idea of the problem here, but what's strange is that outlook is receiving plenty of emails that pass the filter and hit the inbox, the redirector seems to be registering that it should send it to the blackberry(evidenced by how the pending items count is growing), it just isn't actually pushing anything to the blackberry.

I've searched, and it seems as if this is a unique problem, but I'm hoping SOMEONE has seen this issue before and knows what to do.
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Old 07-12-2007, 02:11 PM   #2 (permalink)
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If you are on the redirector, your PC has to be one. I assume you have made sure they are all on and outlook is running?
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Old 07-13-2007, 09:18 AM   #3 (permalink)
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Quote:
Originally Posted by srcowie View Post
I've searched, and it seems as if this is a unique problem, but I'm hoping SOMEONE has seen this issue before and knows what to do.
There aren't a lot of people using Redirector as it tends to have issues (as you've noticed).
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Old 07-13-2007, 11:13 AM   #4 (permalink)
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Quote:
Originally Posted by takeshi View Post
There aren't a lot of people using Redirector as it tends to have issues (as you've noticed).

everytime I have used redirector I get screwed up problems
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Old 07-13-2007, 11:49 AM   #5 (permalink)
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personally i just use my smartphone to connect to the pop3. SO much easier and none of these stupid problems.

I think I stumbled upon the cause of the problem, I can't find another source to confirm, but i guess that the exchange server sends a set of hidden mail messages to the BIS to actually send the message to the bb...if someone could correct the probable flaws in that, it'd help. Anyway, it seems IMF is blocking the messages.

Now to fix it and keep spam protection...
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Old 07-13-2007, 12:10 PM   #6 (permalink)
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Quote:
Originally Posted by srcowie View Post
personally i just use my smartphone to connect to the pop3. SO much easier and none of these stupid problems.

I think I stumbled upon the cause of the problem, I can't find another source to confirm, but i guess that the exchange server sends a set of hidden mail messages to the BIS to actually send the message to the bb...if someone could correct the probable flaws in that, it'd help. Anyway, it seems IMF is blocking the messages.

Now to fix it and keep spam protection...
yeah I just use pop as well
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Old 07-13-2007, 12:24 PM   #7 (permalink)
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To answer someone's question above, yeah, I'm aware that all of them need to be up and running, with both outlook and the redirector software active.
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Old 07-13-2007, 06:03 PM   #8 (permalink)
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IMF sometimes blocks those lil messages, those can get in the way of enterprise activation, and redirector messages. Also check any other spam filtering.

It sounds like you should install BES Express, works way better than redirector.
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Old 07-17-2007, 01:28 PM   #9 (permalink)
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It'd be nice, but the company I'm working for is pretty small, and can't really justify the spending of 90$/User on client licenses to repair the annoyances with the redirector, when they have me to do it. It's also job security in a way too I suppose, so I shouldn't complain TOO much lol.

I'm still working on figuring this out, sucks because to work on it I need to basically take the bb's down for a period of time to test the filter settings properly. One annoyance that's driving me crazy is that even after all filters are turned off, it seems like if a bb loses its connection to the server, even for just a little bit, I have to reboot it, re-register on the network, etc etc for it to start pulling again. Really bad when the president's in hawaii for a couple weeks, and i have to walk him through this crap.

Hmm...wonder if I can figure a way to use the single free CALs they give you with the download concurrently. Anyone think five BES express servers running simultaneously on the same physical server would cause some conflicts?
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Old 07-17-2007, 02:08 PM   #10 (permalink)
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If the 5 BB's are mission critical, then it seems to make sense that your company would spend the $360 to permanantly fix the issue. They would probably save more than that in power bills and wear and tear on the PC's once you don't have to run them 24/7.

Gov does a lot of stupid and wasteful things, but at least we try to be efficient. Small business owners tick me off when they try to skimp on technology - the thing that keeps them in business btw....

ok, rant off. sorry about that, back to your regularly scheduled surfing.
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Old 07-18-2007, 08:35 AM   #11 (permalink)
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We have installed IMF Tune in our company to whitelist every incoming blackberry message
Since this installation we dosn't have any problem with IMF and there updates
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Old 07-18-2007, 10:01 AM   #12 (permalink)
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Does anyone know of a way to keep the BES EA e-mails from hitting the junk folder on Exchange 2003 when using IMF without 3rd party software? My company doesn't want to spend that money right now so anytime I activate a new person, I need to disable all the filtering on smtp and run the EA, then after it's over then enable the rules again.

Thanks
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Old 07-19-2007, 08:35 AM   #13 (permalink)
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I dosne't found any possible way to exclude the ip's from the mailserver or the *@blackberry.net Adress. The only ugly way was to deinstall the IMF Updates since february 2007. But we would like to use the full function's with current updates and for this we used the IMF Tune Tool.

br
Michael
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Old 12-02-2007, 08:59 AM   #14 (permalink)
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All this can be done using the custom weighting XML feature of IMF. See this link towards the top of the last thrid of the page Microsoft Exchange Server 2003 Service Pack 2 Release Notes
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