I spoke w/tech support tonight...they were nice, but no help so far. Suggested I talk to my IT dept. She said she didn't really know anything about Outlook, so she wasn't sure what to tell me to ask them to do. <scratch head>
She's going to call me back tomorrow and said she'll "put in a ticket" if things aren't resolved and my IT can't help.
In the meantime, <minor tah-dah> I I've found an acceptable interim solution that at least allows me to reply to emails w/out getting dupes on my Pearl.
There's a little smoke-and-mirrors involved, but this will work for me in the interim. Hopefully some of you may find it useful.
Before I got my Pearl, I used to have a rule that moved
all emails as they arrived in my server Inbox, from the Inbox to a local PST file "Inbox-Local" folder. I did this to avoid problems w/my online storage exceeding our measly server storage limit, in which case I would be blocked from sending until I cleared up space by deleting or moving emails from the Inbox to folders in a local PST file.
I stopped that rule when I first got my Pearl, as I couldn't sync deletions between the Pearl and Outlook when I move the emails to the local PST file inbox.
I've now reinstated that rule w/a small change - as they arrive, all emails are copied
from my server Inbox to my Inbox-Local folder in the local PST file. I then work from my Inbox-Local folder on my PC, and when I reply to emails in that folder they are not
duped on my Pearl. (That's the minor "tah-dah" moment.) ;)
So, I can reply to emails on my Pearl w/out any dupes (that's never been a problem), and I can now reply to emails in Outlook w/out any dupes (except for meetings, more on that below). I can also delete emails on my Pearl efficiently by deleting the originals still in my Inbox on the server. (BTW...using a Move didn't work. When I tested that on one email, it didn't show up on the Pearl.)
So I'll manage emails in my Inbox-Local (decide on save-file vs. delete), and do simple mass-cleanings at intervals of older emails in the Inbox folder...
As for meetings - I omit meetings from this rule, as if I move them to a local folder and accept them, they aren't added to my online Outlook calendar. So replying meetings will still generate dupes, but the quantity is small enough to manage.
Hope this provides some interim relief for some of you with this problem...if there are any good tweaks or plays on this approach, please share!