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Old 07-21-2007, 06:03 PM   #1 (permalink)
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Hi All,
Appreciate any help you might be able to provide. My BB quit getting gmail email a couple of days ago. I log into BIS and account is there and everything. I get the emails in my outlook.
I have tried everything: Pulled battery. Removed acct from BIS and readded, resent service books. It still doesn't work.

Ideas?
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Old 07-21-2007, 06:21 PM   #2 (permalink)
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mellis, are you pulling your email into Outlook before it gets a chance to be pushed to the BB?

In your Outlook, look at the Tools, Accounts menu. Edit the current account setup, drill down deep in the advanced setup of that account and you will find a checkbox "Leave messages on server" or something like that. Is that box already checked? if not, check it.

See if that works.
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Old 07-21-2007, 07:01 PM   #3 (permalink)
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It was unchecked. Checked it to leave msgs on server. Sent several test msgs but still nothing. It has been like 30 minutes. Darn
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Old 07-22-2007, 01:49 AM   #4 (permalink)
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Were you able to solve this?
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Old 07-22-2007, 10:29 AM   #5 (permalink)
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Nope. It still doesn't work.
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Old 07-22-2007, 01:03 PM   #6 (permalink)
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I would have thought the "Leave messages on Server" box being checked would have solved the problem. Check those settings again, and send some test messages from another account.
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Old 07-22-2007, 01:19 PM   #7 (permalink)
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You may want to also ensure that, in the Gmail account, you have the POP option enabled. I know it should automatically enable that option when adding the account via BIS, but just double check to make sure.

Go to Settings > Forwarding and POP inside your Gmail account and check to see if it is enabled.
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