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Old 07-27-2007, 09:00 PM   #1 (permalink)
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Hi,

I did take a quick look with the search button but didn't find the answer I was looking for.

My company has just brought in MS Exchange 2007 for the company email (it was being hosted by godaddy.com as a web service prior). The godaddy wasn't my idea, it was there when I got hired. Took 2 years for them to finally see the light and bring in Exchange. Talk about a long and drawn-out campaign for having proper business email for a 40+ person law firm.

We changed the MX records before leaving for the weekend and I was wondering...

Can I continue to receive my email from the Exchange box without BES? If so, how do I set it up?

Since my email address isn't changing, will I continue to receive the email as if it was still hosted by godaddy?

Godaddy still hosts the overall domain, we just switched the MX records to point to the new email server.

Thanks!
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Old 07-27-2007, 09:10 PM   #2 (permalink)
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Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8300/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

Without BES, you can use BIS to get your Exchange mail. Your exchange server would need to support public POP3 or IMAP access... Or use OWA for webmail.

Just log into your carrier's BIS portal and add your exchange email address to your BIS account.
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Old 07-29-2007, 11:38 PM   #3 (permalink)
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what is bis and owa?
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Old 07-30-2007, 04:51 AM   #4 (permalink)
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Quote:
Originally Posted by chrisb3 View Post
Hi,

I did take a quick look with the search button but didn't find the answer I was looking for.

My company has just brought in MS Exchange 2007 for the company email (it was being hosted by godaddy.com as a web service prior). The godaddy wasn't my idea, it was there when I got hired. Took 2 years for them to finally see the light and bring in Exchange. Talk about a long and drawn-out campaign for having proper business email for a 40+ person law firm.

We changed the MX records before leaving for the weekend and I was wondering...

Can I continue to receive my email from the Exchange box without BES? If so, how do I set it up?

Since my email address isn't changing, will I continue to receive the email as if it was still hosted by godaddy?

Godaddy still hosts the overall domain, we just switched the MX records to point to the new email server.

Thanks!
Prior to my firm having a bes we ran it via the IMAP service within the exchange. but with only 7 users it wasn’t worth implementing BES. But running IMAP does leave holes in your firewall that some IT managers get nervous about. 40 devices your operator should provide you with heavily reduced BES software. You have a number of choices, running a desktop redirector..(Rubbish in my opinion.) Setting an auto forward through Outlook to the device. Which you will setup from the networks BIS website using that website you can also set the blackberry up via IMAP from the mailbox users,
Typically you will need the following info email address: username: server address ie mail.company.com, password:
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Old 07-30-2007, 01:13 PM   #5 (permalink)
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There's only 2 or 3 people here that have BBs or smartphones. So hopefully that won't be too much of a problem.
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Old 07-30-2007, 01:22 PM   #6 (permalink)
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Quote:
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what is bis and owa?
BlackBerry Internet Service
Outlook Web Access
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Old 07-31-2007, 11:21 AM   #7 (permalink)
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Default Looking at BIS as Company solution

We are small company also with 7 smartphones which we are looking to switch over to BB. We have been told via the BIS route but reps and networks keep giving us differing advice as to what is achievable under the BIS system. I currently have Windows Mobile 5 and this works fine connecting to our MS Exchange Server 2003 at the office. If I delete some junk emails from my phone these have gone from the server when i next start up Outlook. Just like working with the OWA. I don't seem to get a definitive answer from anyone as to whether BIS can also do this. What has been your experience?

Will BIS manage my mailbox like WM5 or will I have to delet everything twice?

Thanks for any help you can offer.
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Old 07-31-2007, 12:25 PM   #8 (permalink)
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This what I did at my company (using 2003) I created a new contact in AD, in exchange with my [email address] email address. Then I went to my account properties and forwarded all emails from my account to the new contact.
Works great from my end, no need for a bes yet, until I want to sync my contacts, etc.
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Old 07-31-2007, 04:09 PM   #9 (permalink)
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Rising Tiger

I have WM5 and BIS running at my firm at the moment and I feel that WM5 edges it. BIS will delete both off the handset and outlook but that is about it if using the mail connector or OWA. Sent items from the handset are not stored in outlook, contacts are not updated either whereas in WM5 they are. I agree with jonabyte, if you set an extra contact and have all mail forwarded to it then BIS can work well but you will have to delete twice, I have tried the mail connector and OWA and frankly I was very disappointed (mail would be very sporadic and lumps of email would come in randomly) but that might be due to my carrier (02 UK) or my network set up. I have to say though that the pearls' that we have are fantastic and I will probably switch everyone to the BIS rather than stay on WM5 because the BIS appears to be more stable.
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Last edited by Pie Man : 07-31-2007 at 04:18 PM.
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Old 07-31-2007, 04:25 PM   #10 (permalink)
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Cheers for that you two. Pie Man, Did you set up a separate BB address for each user in the AD? I'm looking at Orange or O2 in UK. Quite frankly after reading around these forums for a bit I seemed to know more than the tech help line at Orange

The frustating part is that one Co that is quoting me is telling me that it is impossible to delete msgs in Outlook whereas another is telling me it is definitely posible. I was eventually put through to the BB tech guy at Orange who, I was told, 'lives BB 24/7' He said it might be possible then again it might not.

What u are suggesting sounds entirely feasable
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Old 08-02-2007, 12:24 PM   #11 (permalink)
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Rising Tiger,
To be honest I have found all the networks in the UK to be totally incompetent when it comes to BB. I am currently using O2 and yes I forward all mail to a seperate email address and then have the reply address as my work email, you won't delete out of exchange but it does work well. You can delete out of exchange if you use the mail connector (I had nothing but trouble with this). On a side issue you can get the BES software from O2 free if you sign up with 5 or more handsets (I think this is still running ???). The recommendation is that you run BES on a separate server but I have heard of people running it on the main server.
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Old 08-03-2007, 03:02 AM   #12 (permalink)
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Alas I feel you observations with regard to the UK mobile operators is correct. Trying to get first and second line support to understand the difference between BIS and BES is quite a challenge. And of course they dont ever really want you to talk to a specialist as this means its costing them money!

With regard to Outlook/Exchange, I have my account on a BES with t-mobile (UK), who technically are definately the best of the 4 main players here and you can normally get through to someone competent within 5 minutes.

I have now just taken a BIS account with O2 (my phone provider for voice) and put this on a AT&T unlocked curve. I get unlimited data for £10 per month (only Blackberry data) but thats fine for my needs. I setup my gmail account which is instant but I also set up my work Exchange/Outlook account with OWA access.

I have reported on another thread, but this config using O2 which is BIS 2.3, gives me:

Delivery of mail to BB (around 15 mins)
Delete, reply, read marks ON BB, reconcile to Exchange/Outlook (Instant!)
Reconcile of delete from Outlook (around 2 hours)

The main thing is it does do a two way reconcile so for weekend, checking in on mail, or not time crticial mail response for work its great.

So its pretty good! Even BES takes sometime to reconcile from Outlook (of course not 2 hours) but its not instant!

After using BIS or whatever it was called before, 4 years ago and ditching it immediately, I have been impressed with the improvements!
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Old 08-30-2007, 09:15 AM   #13 (permalink)
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Red face Exchange 2007 and BIS

I'm the Exchange 2007 admin at our company. Just got Blackberry 8830's through Verizon Wireless, whose tech support told me I would have to set up an Exchange relay for the BIS interface. I couldn't figure out where exactly to do it in Exchange since I am new to that system. So I just set up a new mail contact in Exchange 2007, then forwarded my Exchange mail to my vzw.blackberry.net email address on BIS; there is the option to leave a copy of each email on the Exchange server (which I selected). It works fine. Verizon Wireless support also told me that with the Exchange relay I could expect emails to reside on both my PC and my 8830; the mail would not synch between the two. He said Contacts and Calendar WILL synch. I have not paid much attention to those remarks since he was wrong about the Exchange relay requirement. And since I can control whether email shows up in both places, his comment was irrelevant anyway. Another Verizon tech I talked to said we would have problems with Exchange 2007 since Blackberry/Microsoft weren't "ready". The next tech said, "No, that is not correct. But if you host your own BES, it will be problematic. Otherwise with BIS, you'll have no trouble". Great support, huh ??!! WHAT I'D LIKE TO HEAR FROM ANYONE OUT THERE IN A SIMILAR ENVIRONMENT: How are you configuring this in your shop ? Did I do it correctly ? Don't want to move ahead with OWA and the 8830s until I know I have a "clean" first step.
Thanks !
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Old 08-30-2007, 12:42 PM   #14 (permalink)
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The tech that set up the Exchange 2007 server here in my office, set up a public pop3 mailbox for me that allows me to receive email through BIS. The only odd thing is that it will send random emails to my BB that have been previously delivered to my BB.
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