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Old 07-28-2007, 02:50 PM   #1 (permalink)
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Default BlackBerry (BIS) problem sending to e-mail with "+" in the address

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Recently this started happening.

Anytime I send a message to an e-mail address with a "+" (plus) in the address such as jon+doe@something.com, it fails with a red X.

Has anyone else experienced this?

I've called T-Mobile, they have no idea. They have a case open with RIMM but nobody has responded. This uses the BlackBerry Internet Service (BIS).

NOTE: sendmail servers allows for the "+" to be used as a parameter for later parsing, so it is possible to send something to "jane+client3@company.com" and have the mail filed automatically into a particular folder. This is something we use in our company, and has been working from our Blackberrys for over 3 years. All of a sudden within the last few weeks, this stopped working.

Any ideas? Thanks.

Last edited by jchin : 07-28-2007 at 04:18 PM.
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Old 07-29-2007, 12:32 AM   #2 (permalink)
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I don't think I've ever sent an email with the + sign in it.
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Old 07-30-2007, 12:37 PM   #3 (permalink)
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It's called 'plus addressing'. It's part of the email standards and should be allowed in an email address field but is often mistakenly trapped.

I'm not currently having any trouble sending to a *valid* address but, only yesterday, had warning messages (and red crosses) when I mistakenly directed my auto-bcc to the wrong address. I'd got the bits either side of the '+' the wrong way round.
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Old 07-30-2007, 03:03 PM   #4 (permalink)
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I have confirmation from RIMM that this is an issue that they are looking at. This problem appeared after they "upgraded to v2.3" of some software on their BIS system. However, the said there is no ETR (estimated time to resolution).
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