Originally Posted by akg
Of course you would want to reset the device by doing a battery pull first. If that doesn't fix it, I would either call the carrier or wipe the device and reactivate it.
Thanks - actually when this first happened about a month a half ago, she called me using the BB, and I advised her to pull the battery and she was good to go. Evidently, she figured on her own that turning the network off and on accomplished the same thing. So it looks like I'll have to call Nextel/Sprint and/or wipe the device.