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Old 07-30-2007, 10:17 PM   #1 (permalink)
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Default Event ID 2000 & MDS

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after upgrading the Windows Server and Exchange server from 2000 to 2003 Blackberry 4.1.1 failed (on a separate server) with the following:

The description for Event ID ( 20000 ) in Source ( BlackBerry Controller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: [CFG] Controller won't generate userdump files. Userdump.exe not found in system folder..

Checking various Blackberry forums a common note was to use a browser on the Blackberry server and check:
"http://localhost:8080" and
"http://localhost:7080".

I get a response from "http://localhost:7080", however "http://localhost:8080" does not respond.

Does anyone have any ideas where to go from here?

Last edited by spacecadet : 07-30-2007 at 10:23 PM.
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Old 07-31-2007, 10:12 AM   #2 (permalink)
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You did better than I. I never found the port discussions.

I see no one has answered here. Have you yet determined how to fix your installation and/or server to eliminate the userdump.exe error?
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Old 07-31-2007, 10:24 AM   #3 (permalink)
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Finally found this at RIM. However, I get this error even if there has not been a restart of the services. So, I'm still looking.

The messages Userdump.exe not found in system folder. BlackBerry Agent Controller won't generate userdump files are valid warnings to log at startup.

The failed connection warnings are caused by the BlackBerry Dispatcher starting either before or at the same time as the BlackBerry Router. When the BlackBerry Dispatcher fails to connect with the BlackBerry Router, a warning is logged. This is a common occurrence after restarting the BlackBerry Enterprise Server.
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