08-02-2007, 12:33 PM
Thumbs Must Hurt
Join Date: Dec 2006
Location: New York
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Well after many tries I was finally able to uninstall Roxio. I had definitely tried the same procedure that ultimately worked earlier so not sure why it didn't work then but here goes.
Go to Add/Remove programs in the XP Control Panel
Go to BB Desktop Manager 4.2 and click Remove
Once the wizard starts, you have 3 choices - pick Modify
Then follow the prompts and ultimately you will get to a screen where it lists the different components (you may have to choose Custom install if prompted for Typical vs. Custom - can't remember). Make sure you put an X next to Media Manager and keep following the prompts.
The one problem you may encounter is a dialog box that says it can't find the right file. What you need to do is to run the original self extracting ZIP install file that you downloaded from RIM. It will basically start another install process, but as soon as it gets to the first screen, switch back the original "Modify" install and continue with that process. Then it can find the files it needs. Pretty confusing and tripped me up a few times.
That should remove it. There won't be a Media icon in Desktop Manager anymore and those Roxio programs are gone.
Again, not sure why this didn't work earlier but eventually it definitely did.
Last edited by EricScott : 08-03-2007 at 01:33 PM.