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Old 07-31-2007, 09:02 PM   #1 (permalink)
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Default Blocked Service Book due to IT Policy, how to fix?

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I have a Tmobile 8700 on a BES and had the option to either send using work email or send using my blackberry tmobile email. Worked for years this way. Recently my company loaded a patch (IT Policy shows updated under General Settings) that caused the service book for my tmo.blackberry account to no longer have a check next to it (its got a zero with a slash through it). Is there a way to fix this?
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Old 07-31-2007, 09:07 PM   #2 (permalink)
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Wirelessly posted (BlackBerry8830/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/104)

You could try talking to your BES admin, on the off chance it was a mistake, but I doubt it was.

Most likely they want all outgoing mail to go thru the company email server, and that's how it is accomplished - block that service book. You can still reply to the incoming BIS message, but it will be from your BES account.
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Old 07-31-2007, 09:16 PM   #3 (permalink)
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Default Understood, but no work around?

Understood, but no work around? Rather keep personal emails seperate. Happy to paypal for a workaround. tx owk
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Old 07-31-2007, 09:16 PM   #4 (permalink)
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There is not a way to "fix" the issue because your BES admin probably wants it this way, and therefore the BlackBerry will operate this way. You won't be able to circumvent the IT policy without, as juwaack68 said, talking with the BES administrator.
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Old 07-31-2007, 09:32 PM   #5 (permalink)
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Blackberry IT policies trump all other functions. There are no work-arounds for something banned by an IT policy.
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Old 08-01-2007, 08:25 AM   #6 (permalink)
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There are two ways to "fix" this:

1. Get your BB admin to change the IT policy (probably not likely).
2. Get your own personal BB and keep it off their BES.

Option 2 is what I use. My company doesn't even use IT policies but I don't feel that they need any access to my private data. If you want to keep personal and work stuff separate then don't place any personal info/email/data on your BEs-connected work BB in the first place.
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