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Old 07-31-2007, 09:08 PM   #1 (permalink)
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Default Not receiving e-mail on cingular

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Anyone elsed having this problem? I can send an e-mail, but haven't received a single e-mail since early this morning. I have rebooted. I know that there are a lot of e-mails out there because I have received them on my laptop.
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Old 07-31-2007, 09:11 PM   #2 (permalink)
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did you try this=> My Email Stopped Arriving

hope this helps

good luck
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Old 08-01-2007, 05:04 AM   #3 (permalink)
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Quote:
Originally Posted by crazydude View Post
did you try this=> My Email Stopped Arriving

hope this helps

good luck
Thanks. I confess, this was one time I didn't search first. I couldn't believe it wasn't a general outage since I never have a problem with my Blackberry.

I did steps 1 thorough 3 with no improvement. So I spent a couple of hours waiting for and working with ATT chat support, who were great once you made it through the queue.

I think there should be a Step 4 in the routine. That would be to completely delete your e-mail account from your Set Up Blacberry e-Mail BIS site. Then reinstall it. That seemed to do the trick.

I've had no problems whatsoever in the six months I've had a bb (except for two general outages), and I don't know what caused my problem, but it seems to be fixed.
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Old 08-01-2007, 12:09 PM   #4 (permalink)
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Quote:
Originally Posted by Liberty Ship View Post
Thanks. I confess, this was one time I didn't search first. I couldn't believe it wasn't a general outage since I never have a problem with my Blackberry.

I did steps 1 thorough 3 with no improvement. So I spent a couple of hours waiting for and working with ATT chat support, who were great once you made it through the queue.

I think there should be a Step 4 in the routine. That would be to completely delete your e-mail account from your Set Up Blacberry e-Mail BIS site. Then reinstall it. That seemed to do the trick.

I've had no problems whatsoever in the six months I've had a bb (except for two general outages), and I don't know what caused my problem, but it seems to be fixed.
you welcome

forward that suggestion to LUNKHEAD
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Old 08-01-2007, 02:29 PM   #5 (permalink)
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I had the same issue and took the same steps yesterday. I am on Cingy/At&t I really started freaking when I realized mail was sporadic at best and I was missing emails in sequence. My resolution at 9:30pm was to delete my account and re-create it on BIS.

I think we had a possible carrier issue here.
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Old 08-01-2007, 04:55 PM   #6 (permalink)
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Default 8700c tomorrow; will I not receive my e-mail???

My 8700c is arriving tomorrow. I was wondering whether you had any further information on an outage -- or whether there is going to be a problem with this going forward.

I have a Blackberry-enabled Nokia e62, and I experience few problems with my Blackberry Connect service.

Any help would be appreciated!
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Old 08-01-2007, 05:27 PM   #7 (permalink)
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I had a somewhat similar problem but my emails were coming in at 6 hour intervals. I called AT&T support who than transfered me to BB support. They were having issues on their end and after a few days it started working like normal with the 15min intervals.

In the meantime, I did the gmail method to get me by.
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Old 08-02-2007, 12:08 AM   #8 (permalink)
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Mine has been fine recently.
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Old 08-02-2007, 07:27 AM   #9 (permalink)
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I haven't received any emails since last night. My 8300 only shows GSM, no EDGE. That's why I'm not receiving anything just not sure why I'm not getting EDGE.
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Old 08-02-2007, 08:11 PM   #10 (permalink)
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One of my people, like me, reported an identical failure on her BB. She is on Verizon. She resolved her problem the same way I did, but then had an identical failure today. What we have in common is a mindspring (earthlink) e-mail account. Anyone else who experienced failures using mindspring or earthlink?
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