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Old 08-02-2007, 06:23 PM   #1 (permalink)
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Default I am loosing my patience with the Blackberry

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Okay here is the deal.I do a lot overseas business with clients all over the world.We communicate over emails and time is crucial.I used to use tmobile dash with a gmail account.I really havent experienced any major issues but there was like 5 minutes waiting time for the emails(u can adjust to 5,10,15,30 minutes).However i was told the Blackberry is much more reliable and fast when it comes to emails.So i switched like 2 weeks ago to the pearl.Beginning was fine but phone was kinda small.Emails were sometimes instantly sometimes 5-15 minutes delayed.Had to call customer service numerous times,we did some tests everthing looked ok,was finally told i have to learn to live with these delays.I also was advised to switch to the 8700 g since it uses a faster processor.I had an issue with my Instant messaging application called tech support took us 2 hours to download it again and make it work.After this process i couldnt recieve any emails at all since the book service was delayed so i had to call tech support again and RIM fixed the problem.Meanwhile i can not deal with my own customers coz i need to make this thing work.Couple days later my emails coming almost with 40 minutes delay.Again make calls,get upset.(meanwhile tech support is great specially with RIM).
I was informed my 8700 g might have weak radio signals and changed the device. I came home today with the new device and here we go again.Instant messaging application is missing,emails never arrives less than 15 minutes and i am about to cry.I mean where is the whole deal here?i am not asking for media.I NEED MY EMAILS INSTANTLY,NOT 10 MINUTES.What will it cost me if i have my own exchange server,is it worth it..I will be the only user.
I came to the conclusion i dont have faith anymore in the BB.In 2 weeks i had to call tech support maybe 10 times spend hours and hours,and nothing is fixed.
Please help i wanna trust my Blackberry.As i said i dont wanna learn to live with the delays..Thanks

Last edited by etihan : 08-02-2007 at 06:36 PM.
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Old 08-02-2007, 06:31 PM   #2 (permalink)
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Just return blackberry and go back to dash. If dash fits your needs and blackberry does not it is no brainer solution.
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Old 08-02-2007, 06:32 PM   #3 (permalink)
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If you search the site you will find several hosted BES sites like Exchange My Mail. I think they range from 19.00 to 29.00 per month.
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Old 08-02-2007, 06:36 PM   #4 (permalink)
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Quote:
Originally Posted by etihan View Post
Okay here is the deal.I do a lot overseas business with clients all over the world.We communicate over emails and time is crucial.I used to use tmobile dash with a gmail account.I really havent experienced any major issues but there was like 5 minutes waiting time for the emails(u can adjust to 5,10,15,30 minutes).However i was told the Blackberry is much more reliable and fast when it comes to emails.So i switched like 2 weeks ago to the pearl.Beginning was fine but phone was kinda small.Emails were sometimes instantly sometimes 5-15 minutes delayed.Had to call customer service numerous times,we did some tests everthing looked ok,was finally told i have to learn to live with these delays.I also was advised to switch to the 8700 g since it uses a faster processor.I had an issue with my Instant messaging application called tech support took us 2 hours to download it again and make it work.After this process i couldnt recieve any emails at all since the book service was delayed so i had to call tech support again and RIM fixed the problem.Meanwhile i can not deal with my own customers coz i need to make this thing work.Couple days later my emails coming almost with 40 minutes delay.Again make calls,get upset.(meanwhile tech support is great specially with RIM).
I was informed my 8700 g might have weak radio signals and changed the device. I came home today with the new device and here we go again.Instant messaging application is missing,emails never arrives less than 15 minutes and i am about to cry.I mean where is the whole deal here?i am not asking for media.I NEED MY EMAILS INSTANTLY,NOT 10 MINUTES.What will it cost me if i have my own exchange server,is it worth it..I will be the only user.
I came to the conclusion i dont have faith anymore in the BB.In 2 weeks i had to call tech support maybe 10 times spend hours and hours,and nothing is fixed.
Please help i wanna trust my Blackberry.As i said i donnt wanna learn with the delays..Thanks
I do some traveling too. Probably not as much as you, but I get my emails seconds usually after they are sent. I connect using gmail. I can literally have someone send me a message while I refresh my browser, and I see it pop up in gmail, and in a few seconds, my BlackBerry beeps. I am with AT&T.
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Old 08-03-2007, 10:35 AM   #5 (permalink)
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If you want instant delivery then get hosted BES. Delivery time has nothing to do with the processing speed of the BB. just be aware that email isn't guaranteed to be instant by its very nature -- regardless of what solution you decide on.

It sounds like you really should have done your research before buying based on your complaints...
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Old 08-03-2007, 10:51 AM   #6 (permalink)
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Takeshi is right, delivery time has nothing to do with the device. I'm using Gmail and receiving all emails instantly always, from everywhere in the world, never had any of the problems you mention. That indeed sounds annoying. I'd advise trying and staying with the service that works.
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Old 08-03-2007, 11:22 AM   #7 (permalink)
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Quote:
Originally Posted by Violet_P View Post
Takeshi is right, delivery time has nothing to do with the device. I'm using Gmail and receiving all emails instantly always, from everywhere in the world, never had any of the problems you mention. That indeed sounds annoying. I'd advise trying and staying with the service that works.

I believe i did good research before switching to the Blackberry.Somewhere i have read something about deleting the service Book on the phone and reinstalling might speed the delivery time.Any ideas about it?I cant find the post.
I used gmail for like 10 days without any delays before.Butnow dont know what happened.
Plus how much would it cost me to buy a Hosted BES.I will be the only user on the BES.Since i am a newbie the website is hard to understand with pricing.
Appreciate the help folks

Last edited by etihan : 08-03-2007 at 11:24 AM.
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Old 08-03-2007, 12:21 PM   #8 (permalink)
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Quote:
Originally Posted by etihan View Post
I believe i did good research before switching to the Blackberry.Somewhere i have read something about deleting the service Book on the phone and reinstalling might speed the delivery time.Any ideas about it?I cant find the post.
I used gmail for like 10 days without any delays before.Butnow dont know what happened.
Plus how much would it cost me to buy a Hosted BES.I will be the only user on the BES.Since i am a newbie the website is hard to understand with pricing.
Appreciate the help folks
Buying and running your own BES is probably overkill. Basically by buying service from a hosted BES (where someone else runs the server) they do all the work, you enjoy the service.

I would suggest searching for those services on the board. This will likely give the the best stability and the email transmission times you are looking for.

I am not sure if the service books will help your situation. It certainly can't hurt.
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Old 08-03-2007, 02:36 PM   #9 (permalink)
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perhaps try using the old push method with gmail. ie autoforward all emails to your berry address instead of waiting for the sync.
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Old 08-03-2007, 07:39 PM   #10 (permalink)
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Will your customers really be offended that you reply 10 minutes later?
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Old 08-04-2007, 08:55 AM   #11 (permalink)
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Quote:
I was informed my 8700 g might have weak radio signals and changed the device.
Weak radio signals must be the true case. There is no easy fix for that.

You should be receiving GMail emails instantly as many people do and if it were RIM problem or GMail servers causing email delays you should have seen others complaining GMail is suddenly slow.

Run the test- get out to some place where cell signal is supposed to be strong, like downtown, see if you are receiving emails fast. Just send few emails to yourself, it is the easiest test. If no problems observed- it is weak signal where you live.

Blackberry is a device which is very resillient to bad network coverage. If it lost signal it will patiently wait until it gets signal back and will download queued emails immediately.
What you see as 40 minutes email delay could be blackberry without signal for 40 minutes.

Also, no- nothing that was already recommended could help in that case, don't waste your time. Re-sending service books, signing for BES, recreating account- these can't do anything if there is no good wireless coverage.
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Old 08-04-2007, 12:36 PM   #12 (permalink)
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Default biz push instant

I use T-Mo
I use BIS
I have it PUSH
It is instant!
Don't want to say much else as I'm trying to not be negitive. Like one user said 10 minutes with email is pretty damn good. I have had ISP's that with slow servers take three times that long to get my emails.
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Old 08-04-2007, 02:28 PM   #13 (permalink)
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I think my expectations were high with the emails.I guess i cant change this fact.I will have to learn with it.Thanks for all inputs
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Old 08-05-2007, 08:33 AM   #14 (permalink)
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For me, the real advantage that remains for these Blackberry devices is their ability to manage multiple "push" email accounts. While my Windows Mobile phones have definitely handled pushed email just as well (actually, a good bit better) in comparison to the BB devices they only allow for ONE push email account. All additional accounts are like the original poster describes. The is no real advantage in speed for one over the other for the push accounts on one device over the other.

I would advise the OP to stay with the device that is actually working well and get rid of the one that isn't doing well. It doesn't make ANY sense to trouble shoot a Blackberry when there is something else that actually works. Truthfully, I have had more email reliability trouble using Blackberry than other devices but only on my secondary account so I have been willing to stay with it...
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Old 08-05-2007, 08:35 AM   #15 (permalink)
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For me, the real advantage that remains for these Blackberry devices is their ability to manage multiple "push" email accounts. While my Windows Mobile phones have definitely handled pushed email just as well (actually, a good bit better) in comparison to the BB devices they only allow for ONE push email account. All additional accounts are like the original poster describes. The is no real advantage in speed for one over the other for the push accounts on one device over the other.

I would advise the OP to stay with the device that is actually working well and get rid of the one that isn't doing well. It doesn't make ANY sense to trouble shoot a Blackberry when there is something else that actually works. Truthfully, I have had more. email reliability trouble using Blackberry than other devices but only on my secondary account so I have been willing to stay with it...
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Old 08-05-2007, 09:43 AM   #16 (permalink)
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As a couple of posters have mentioned already, if gmail is your primary time-sensitive address, set gmail to autoforward to your @carrier.blackberry.net address. Then gmail does not have to be polled, and mail received on the gmail account is instantly forwarded to your blackberry account, which in turn is forwarded instantly to your handheld. No polling or waiting.

AFIAK, that's about the fastest you can get. There are reasons that not everyone does it this way, however in your case it seems the best solution as time is of the essense it seems.
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Old 08-05-2007, 10:05 AM   #17 (permalink)
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The autoforwarding of gmail to blackberry address is not necessary and, in fact, more problematic than helpful.
It was a good recommendation when GMail was not push email on blackberry but things changed.

Gmail is now push email for blackberries. Had been for a while. Add it to your blackberry just like any other email address and you should be getting push email.

Last edited by Berry One : 08-05-2007 at 02:03 PM.
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Old 08-05-2007, 10:48 AM   #18 (permalink)
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Quote:
Originally Posted by Berry One View Post
The autoforwarding of gmail to blackberry address is not necessary and, in fact, more problematic than helpful.
It was a good recommendation when GMail was not push email on blackberry but things changed.

Gmail is now push email for blackberries. Had been for a while. Add it to your blackberry just like any other emai laddress and you should be getting push email.
I agree. GMail is now almost just as quick for me as the @blackberry.carrier.net address is.

As a result, I've been giving out my GMail address a lot more now. Google's service works great and is generally very reliable.
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Old 08-05-2007, 11:34 AM   #19 (permalink)
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Quote:
Originally Posted by Berry One View Post
The autoforwarding of gmail to blackberry address is not necessary and, in fact, more problematic than helpful.
It was a good recommendation when GMail was not push email on blackberry but things changed.

Gmail is now push email for blackberries. Had been for a while. Add it to your blackberry just like any other emai laddress and you should be getting push email.
Indeed? I will have to revisit that. Easy enough to test, email both and check the times. Thanks for the tip.
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Old 08-05-2007, 02:03 PM   #20 (permalink)
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Forgot to mention: GMail is PUSH email for BIS 2. If your account still on BIS 1.8, upgrade to BIS 2 to enjoy push GMail and push Yahoo email.
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