You may have had bad luck with first device when you confused support by not explaining exactly what you needed. What you needed was account name and password to login to your BIS account.
Second blackberry you have got was, most likely, not provisioned properly on Verizon's network. That happens occasionally. You have got it, but can't create an account.
My suggestion is:
- Get to Verizon store again and swap device. Tell them not to do any backup and resore, just take your device and bring you box with the new device.
- Make sure they gave you *new* replacement device.
- With new device, create new BIS account or ask someone in store do it for you. Do not, I repeat, do not use any of your old accounts or try to do PIN swap. Go for the most basic and simple way of creating new account: login to Verizon BIS Web page, push Create New Account button.
If that works- your problem solved. Redo all your configurations in new account, add your email addresses and filters and you are good to go. Keep your login name and password somewhere safe but where you can find it when you need it again.
If that does not work, here is your complain to Verizon support: "I bought new 8830 blackberry and I am not able to create account on Verizon BIS web page."
This is what Verizon support should be able to deal with as this is the very foundation of blackberry sale and setup. If that does not work for customer(s) Verizon is in trouble and they know it.
Verizon BIS web page, for reference: https://bis.na.blackberry.com/html?brand=vzw
Good luck with that. Blackberry 8830 is cool device and hopefully you will be enjoying it soon again.